We are global, we are impacting the lives of millions every day, we are making a difference!
At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.
Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.
Job Description
About The Role
Join our dynamic IT team as an IT Support Specialist, where you'll play a vital role in delivering standard IT solutions, ensuring smooth operations across Amcor's sites, and maintaining service quality. As a key member of Group IT, you’ll tackle diverse technical challenges, lead infrastructure improvements, and support end users, all while ensuring alignment with Amcor's IT policies and standards.
Key Job Accountabilities
Group IT Level
- Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
- Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
- Responsible for the quality of the IT services delivery at the sites
- Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
- Coverage of critical issues at the sites
- Security (alignment with IT policies)
- Documenting (knowledge base, procedures, help guides, etc.)
- Asset Management
Technical Support
- Installing / repairing hardware
- Application/software troubleshooting
- Printer and multi-function device management
- Data backup and restore
- Infrastructure Testing
Network/Servers Support
- Support for setup and configuration of LAN switches and Access Points (wired and wireless)
- Management of the network documentation
- Management of the monitoring tools used to monitor the network equipment and servers
- Maintaining and administering server related activities such as patching, updates etc.
End User Support
- User management (onboarding/offboarding, updates)
- Major events support
- Site events support
- Support end user education
Qualifications/Requirements
- Technical education in computer science or equivalent experience/studies
- Any Windows/Cisco certifications are a plus
- ITIL Foundations desirable
- Bachelor’s degree in computer science is advantageous
- Minimum of 5 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high-performing Amcor team
- Our customers grow and prosper from Amcor’s quality, service, and innovation
- Our investors benefit from Amcor’s consistent growth and superior returns
- The environment is better off because of Amcor’s leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
CompensationThe starting salary for this position is expected to be between $71 400 to $89 300; however, base pay offered may vary within the full salary range $71 400 to $107 200 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
•Medical, dental and vision plans
•Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
•Company-paid holidays starting at 9 days per year and may be slightly higher by location
•Wellbeing program & Employee Assistance Program
•Health Savings Account/Flexible Spending Account
•Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
•Paid Parental Leave
•Retirement Savings Plan with company match
•Tuition Reimbursement (dependent upon approval)
•Discretionary annual bonus program (initial eligibility dependent upon hire date)
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