IT Support Lead, Vice President

About this role

The Premier Team delivers exceptional 24x7 technical support to C-level executives and their executive assistants. Our mission is to ensure uninterrupted operation of end-user hardware and software through comprehensive services including installation, diagnostics, repair, maintenance, and upgrades. We support a wide array of technologies—PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks—across multiple platforms via in-person, phone, and email channels.

• Provide timely and professional support via phone, email, and in-person interactions.

• Escalate critical issues while maintaining ownership through resolution.

• Deliver application support across Windows 10/11, macOS, Office 365, and Outlook mobile.

• Offer expert technical guidance to users at all organizational levels.

• Build and deploy hardware in accordance with lifecycle management standards.

• Maintain accurate inventory and asset tracking.

• Collaborate with vendors and assist with broader IT initiatives.

• Support project execution and contribute to disaster recovery planning and testing.

• Document support procedures and share knowledge with the team.

• Provide travel-related IT support, including high-risk travel scenarios.

• Participate in on-call rotations and weekend support coverage.

• Manage AV and multimedia platforms such as Cisco Webex, Zoom, and Microsoft Teams.

• Experience supporting aircraft and aviation hangar environments is a plus.

• Proficiency in Active Directory, MDM, SCCM, macOS, Office 365, Windows 10/11, Cisco AnyConnect, Zscaler, VPN, and Dell/Apple hardware.

• Proven experience supporting executive leadership, including CEOs, senior managing directors, and board members—preferably in the financial sector.

• Familiarity with event support and complex home network environments.

• Proactive support using tools like Splunk and ControlUp.

• Experience with data privacy programs, including data broker removal, dark web monitoring, and password manager administration.

• Knowledge of satellite communications, Starlink, and burner device configuration.

• Bachelor’s degree in a related field.

• Minimum of 5 years of relevant IT support experience.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.