IT Support Engineer

IT Support Engineer

Location: High Wycombe

Term: Permanent, Full Time 

Salary: £25000 - £35000 pa + excellent benefits

The Role:

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. 

For this full time role we require attendance at our head office in High Wycombe for 4 days per week.

Duties:

• You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs

• The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure
• You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time
• As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business

Skills and experience required: 

• Professional experience with Microsoft Office 365 Administration  

• Experience of MacOS/Windows - hardware & software troubleshooting 

• Professional Experience working in another IT Support role 

Beneficial:

• Azure / Entra ID cloud services 

• SharePoint Administration 

• Jira / Confluence administration  

• PowerShell scripting 

• Printer Troubleshooting  

• MDM Platforms  (Apple Business Manager, Intune, JAMF) 

• Android and iOS device support  

• Secure email gateways 

• ITIL-based Service Management  

• Networking fundamentals (TCP/IP, DNS, DHCP) 

• Configuring or Supporting Single Sign-On SSO 

• Professional use of CoPilot and AI tools  

• Full UK Driving Licence  

About Us 

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’. 

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. 

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’. 

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. 

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.