IT Support Engineer

IT Support Engineer

Hybrid in London, United Kingdom (3 days in-office per week)

We’re looking for an IT Support Engineer

You’ll collaborate across teams to ensure staff have the hardware, software, and support they need. This role offers the chance to innovate, solve problems, and enhance your technical skills, all while helping iwoca run smoothly in a fast-paced, growing environment.

The company

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to more than 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. 

Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service. 

The team

Our IT team supports over 500 users across our UK and Germany offices, ensuring staff have the tools, access, and secure environment they need to work effectively. They manage system access, onboarding, offboarding, and security while constantly improving our technical solutions. The team of four covers IT Support, Engineering, and Security, always learning and adapting in areas like networking, security, and cloud solutions to support iwoca’s goals.

The role

As an IT Support Engineer, you’ll sharpen your technical problem-solving skills in a fast-growing fintech scale-up. You’ll take ownership of key services, including support, security, and systems management, while growing your commercial expertise alongside your IT team colleagues.

As a first point of contact for IT support, you will:

• Ensure new joiners have a smooth onboarding experience with the right tools from day one.

• Manage the IT helpdesk, resolving issues and escalating when needed.

• Maintain office AV equipment and meeting rooms to support effective collaboration.

You’ll also build skills in IT operations by:

• Deploying and upgrading laptops for new and existing employees.

• Managing access to Google Workspace, internal systems, and third-party SaaS tools.

• Handling supplier orders to maintain essential IT stock levels.

Beyond daily support, you’ll contribute to improving IT processes:

• Keep documentation up to date in the knowledge base.

• Identify and suggest process improvements.

• Develop expertise in Google Workspace, MDM tools, and IT security principles.

The requirements

Essential:

• At least two years' experience in IT or technical support, including user support.

• A keen curiosity for technology, with the ability to learn and adapt to new tools.

• Hands-on experience installing, configuring, and using multiple operating systems (Windows 11, macOS, iOS, Android, Linux).

• Excellent communication skills, with the ability to explain technical concepts to non-technical staff.

• Cloud directory administration experience, such as Google Workspace or Entra ID, including managing user accounts and permissions.

• Experience with stock management, inventory control, and supplier relations.

Bonus:

• Network infrastructure and protocols knowledge (TCP/IP, DNS, DHCP, Firewalls, Wi-Fi, Ethernet).

• Cloud platform experience (ideally AWS or GCP), particularly in managing access permissions and security settings.

• Scripting skills in Bash, Python, or PowerShell for automation and system management.

The salary

We expect to pay from £30,000 - £40,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. 

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks

• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• Flexible working. 

• Medical insurance from Vitality, including discounted gym membership 

• A private GP service (separate from Vitality) for you, your partner, and your dependents.

• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave 

• A one-month, fully paid sabbatical after four years.

• Instant access to emotional and mental health support.

• 3% Pension contributions and share options.

• Generous parental leave and a nursery tax benefit scheme to help you save money.

• Cycle-to-work scheme and electric car scheme.

• Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Useful links:

• See iwoca benefits & policies for detail and some additional benefits.

• See interview welcome pack to learn more about the process.