The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio!
Location: London, Bromley (on-site)
ABOUT THE ROLE:
With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation.
Reporting to the IT Director, you’ll deliver high-quality 1st and 2nd line support to end users, maintain the studio’s end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role, our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You’ll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity.
This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio.
WHAT YOU’LL DO:
Provide high-quality 1st and 2nd line support for IT incidents and service requests.
Diagnose and resolve hardware, software, and user issues, escalating where needed.
Take ownership of tickets through to resolution within agreed SLAs.
Support and maintain the studio’s end-user computing environment.
Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals.
Work closely with the wider IT team to resolve issues and improve support processes.
Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates.
Help educate users on best practices and reduce avoidable support requests.
Produce clear documentation where needed.
Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio.
Provide offsite support when required, including occasional national and international travel.
WHAT YOU'LL NEED TO SUCCEED:
3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment.
Strong written and verbal communication skills, with the ability to explain technical issues clearly.
An approachable, service-focused manner.
Strong troubleshooting and fault-finding skills across hardware and software.
Self-motivation, adaptability, and a positive, can-do attitude.
Experience working independently and as part of a team.
A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time.
TECHNICAL SKILLS:
Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers.
Experience building, diagnosing, and repairing desktop hardware.
Experience supporting Microsoft Windows environments.
Experience supporting Microsoft Office / Microsoft 365 productivity tools.
Basic networking knowledge.
Familiarity with service desk or ticketing systems.
DESIRABLE:
Experience supporting game development, creative studios, or other high-performance user environments.
Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups.
Experience with Active Directory, Entra, or other identity management tools.
Experience with service desk software and asset management processes.
Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS.
An interest in games, games technology, or PC hardware.
WHAT WE CAN OFFER:
Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:
Enhanced Private Pension Scheme
Private Medical Insurance
Group Life Assurance
Competitive holiday + studio wide closures in summer and winter
Gym Membership Allowance
Free Eye Tests
Free on-site parking
Electric Car Scheme
Season Ticket Loans
A FRIENDLY NOTE FROM THE RECRUITMENT TEAM:
Let us do the work for you: Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.
