IT Support Engineer (M/F/D)

Avantor is looking for a customer-centric and detail-oriented IT Support Engineer to join our Help Desk / Site Support team in the Reading area! Your primary focus will be to provide front line IT support to our internal customers, ensuring the IT needs of our local facility are met.

Are you communicative and passionate about helping others? If so-read on!

This role will be a full-time position based in our Theale/Reading, UK office with some flexibility to occasionally work remotely. You will have the opportunity to combine your tech background, problem-solving skills, and administration skills to find the best solutions for our internal customers as well as the team in achieving their goals. If you have the drive to provide exceptional customer service and an analytical mindset -let’s talk!

The team

Avantor’s Help Desk / Site Support team is part of our Information Technology business unit. You will have the opportunity to become part of an international team made of 7 dedicated colleagues located in North-West Europe. Together, with them, you will support the organisation's internal users by delivering diagnostic support to ensure that all products and services function properly.

What we’re looking for 

• Education: You have a professional qualification in an IT-related field or a combination of education and technical training
• Experience: Demonstrated previous working knowledge and hands-on support of Microsoft (MS) Windows 10 and MS Windows 11 in an Active Directory environment is required.
• Certification: Microsoft certification is desirable
• Qualifications: Good knowledge/experience with supporting office products and suites (O365) and/or mobile technology (both OS and hardware) is necessary.
• Previous experience of with an ITSM tool “Service Now” or RMM tool “Datto’’ or similar is desired.
• Prior experience with building/maintaining/repairing user workstations/laptops; resolving user printer problems is ideal.
• Broad knowledge of IT and communications services/ technologies, Active Directory and Domain management, Network Technologies: LAN/WLAN/WAN is needed.
• Strong 2nd line support, technical and analytical skills, administration, implementation, and configuration skills
• MS Windows deployment/migration experience is an advantage.
• Fluency in oral and written English is needed. Other languages are a plus.
• Proven track record of multi-tasking and delivering excellent customer support.
• Strong communication, interpersonal and team-work skills

How you will thrive and create an impact 

• You will be mainly responsible for meeting all the IT needs of our local facility from new hires/adds/moves/changes to providing on-premises tier 2 technical support at Avantor key locations globally.
• Successfully respond to service tickets/ requests for local and remote desktop support for assigned offices as required to meet service level agreements (e.g., smartphone/tablet devices support)
• Manage user expectations and provide frequent updates on progress/ changes in the anticipated time to resolve.
• Interact with network services, client engineer and or applications support to restore service and/or identify and correct core problem (Undertake image and software installs, fault finding and diagnostic checks)
• Set up and maintain new IT equipment for the office (printers, computers etc.) and ensure users have appropriate access to all IT resources required for their tasks 
• Troubleshoot and resolve hardware, software, application, network, user access or related issues and ensure timely escalation of more complex problems or unresolved issues to next level of support
• Comply with the parameters of local 3rd Party Contracts and serve as their local point of contact by handling the whole vendor relationship, including bidding, ordering, and invoice review
   

#LI-Hybrid

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.