We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations.
You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.
Key Responsibilities- Provide 1st and 2nd line support for user, system, and platform issues
- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
- Log, track, and update support tickets in the helpdesk system
- Maintain, repair, and upgrade desktop and laptop hardware
- Escalate appropriately to senior team members
- Balance reactive support with proactive improvement
- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Assist with basic network and connectivity troubleshooting
- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
- Identify opportunities to improve reliability, process, and user experience
- Contribute to technical initiatives across systems, platforms, and service operations
- Assist in technical documentation
Requirements
- Good general technical knowledge
- Strong knowledge of computer hardware (High spec gaming systems)
- Ability to diagnose and resolve technical issues
- Basic networking understanding (e.g., connectivity, TCP/IP)
- Able to work autonomously, anticipate, and take initiative
- Ability to document solutions and follow procedures
- Comfortable working independently and as part of a team
- Provide friendly, patient, and empathetic support
Desirable
- Certifications such as CompTIA A+, Network+, or ITIL Foundation
- Previous work in a tech‑focused or fast‑paced environment
- Comfortable with service management frameworks or ticketing systems
- Experience with cloud platforms
- Familiar supporting remote or hybrid work environments
Benefits
- Holiday - 25 days per annum + UK Bank Holidays
- BUPA Medical and Dental coverage
- Group Income Protection
- Group Life Assurance
- Employee Assistance Program (EAP)
- Enhanced Employer Pension Contributions
- Cycle Scheme
- Tech Scheme
- Electric Car Scheme
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy (https://www.keywordsstudios.com/privacy-policy).
