IT support analyst

Board Intelligence is a leading technology and advisory firm that specialises in enhancing board effectiveness and governance. With over 20 years of experience, we provide a suite of AI-powered software tools and advisory services to help boards make smarter, faster decisions. Our client base includes prestigious organisations across the globe, ranging from Fortune 500 companies to public sector entities.

In 2024, we received significant backing from K1 Investment Management, positioning us for accelerated growth and expansion into new markets. We are committed to fostering a diverse, collaborative, and high-performing culture as we continue to scale our operations.

Reporting into the Head of Corporate IT, the role will be responsible for the day-to-day support but also heavily involved in IT projects and would suit an entry Service Desk technician looking for more responsibility. You will be the first point of contact for employees experiencing technical issues.  

• Supporting all aspects of corporate IT, covering endpoints, infrastructure and SaaS systems used across the business, ensuring all remain available during business hours (occasional out of hours work required)
• Ensuring security of our data, equipment, network access and backup systems
• Documenting and implementing IT best practice guides for the organisation, working with the Head of IT as required.
• Controlling access to proprietary business data stored on internal and cloud storage systems
• Acting in alignment with user needs and system functionality ensuring compliance to company policies
• Identifying and acting on opportunities to improve and update software and systems
• Working with Head of IT to implement IT projects including new systems, system updates, upgrades, migrations and outages.
• Working with our internal audit team to ensure compliance of our security policies
• Providing guidance, training and coaching to users on IT related subjects

Skills & Attributes 

• Technical Knowledge: Understanding of operating systems, networking, hardware and software applications. 
• Problem-Solving: Ability to troubleshoot, diagnose, and resolve issues effectively with logical thinking. 
• Communication: Ability to communicate technical concepts clearly and effectively, verbally or in writing. 
• Customer Service Orientation: Patience, empathy, and commitment to providing a positive user experience. 
• Time Management: Prioritizing tasks, managing multiple issues, staying organized and able to manage workloads effectively. 
• Attention to Detail: Thoroughness in troubleshooting, documenting processes, and considering user feedback. 
• Adaptability: Willingness to learn new technologies, adapt to changes, and stay updated on IT trends. 
• Teamwork: Able to collaborate with colleagues, sharing knowledge, and fostering a positive work environment. 
• Analytical Thinking: Analysing data and patterns to make informed, data-driven decisions. 
• Proactive Attitude: Anticipating issues, suggesting improvements, and taking initiative in learning and implementing solutions. 

• Private Pension Scheme 
• BUPA Health and Dental insurance (including access to the My BUPA app) 
• Group life insurance: 4x annual salary 
• 26 holiday days per calendar year in addition to Bank Holidays 
• Cycle to work scheme 
• Employee Assistance Program including Bereavement and Probate Helpline 
• AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse 
• Eyecare and Flu Jab vouchers 
• Enhanced Parental Leave