IT Support Analyst

Join our dynamic team as an IT Support Analyst and be at the forefront of innovative technology solutions!

At FE fundinfo, we offer you the opportunity to work on exciting projects that will enhance your skills and career growth. You'll be part of a team that embraces change swiftly, operates with agility, and stays ahead of evolving services. This role will allow you to make a significant impact by ensuring our IT operations run smoothly and efficiently. The position requires attendance at our London (Soho) office five days a week, and please note that the company does not provide assistance with visa applications or relocation support.

Your key responsibilities as an IT Support Analyst will include:

• Providing first and second-level support for hardware, software, and network issues.
• Troubleshooting and resolving issues related to Ivanti, Intune, and other IT systems.
• Building, configuring, and deploying laptops and desktops according to organizational standards.
• Utilizing Microsoft Intune for endpoint management, ensuring devices are compliant with security policies.
• Implementing and maintaining security measures for all devices, including antivirus, encryption, and patch management.
• Managing and prioritizing service requests and incidents using ITSM best practices.

You will need the following experience and skills to join us as an IT Support Analyst:

• You will need 3+ years in IT support or a related role, with hands-on experience in Ivanti, Microsoft Intune, and ITSM tools.
• You should be proficient in building and configuring Windows and macOS laptops and desktops.
• You must have a strong understanding of cybersecurity principles, including compliance frameworks and best practices.
• You will need familiarity with network protocols and troubleshooting methodologies.
• Ideally you will have a Bachelor’s degree in information technology, Computer Science, or a related field or equivalent qualification.

FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

Our company culture is built on flexibility, collaboration, and continuous learning. We offer hybrid work options, regular team events, and numerous learning opportunities to help you grow both personally and professionally.

Benefits:

• 25 days of annual leave with the option to buy an extra 5 days each year. 

• Benefit from enhanced paternity, maternity, and shared parental leave. 

• Secure your future with our pension scheme. 

• Advance your career with sponsored learning and development, including formal qualifications. 

• Comprehensive health coverage to keep you and your family protected. 

• Stay fit with discounted gym memberships. 

• Take advantage of the Bike to Work scheme for eco-friendly commuting. 

• Keep your eyes sharp with eye care and flu jab services. 

In addition, you will have the opportunity to work for a company that values Trust, Connectivity, and Innovation. In line with our core values, you can also expect the following:

• Full LinkedIn Learning access
• A sustainable business that cares for the environment and our communities
• Opportunities to give back to local communities through volunteer days
• Versatile work options to support your unique work-life balance
• Becoming a part of Charity Challenges to raise money for charities selected by employees
• Options to join and lead diversity and inclusion initiatives
• Invitations to office social events and sports activities
  
• Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our profile or to find out more about life @ FE fundinfo!