IT Support Analyst

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
But enough about us. Let’s talk about you.

Does this sound like you?

You’re an IT Support Analyst, with experience of providing desktop support across an organisation, who’s excited to forge a new way to save.

What you’ll do:

As an IT Support Analyst in our IT Operations team, you’ll provide desktop support activities across the business, ensuring that our computer systems are kept running smoothly so that our colleagues can do their jobs effectively. You will also ensure that new colleagues are on-boarded efficiently, and that leavers are deprovisioned in a timely fashion, helping to maintain security. 

Your responsibilities will include: 

• Ensuring strategy is delivered and meets the needs of the business while minimising risk
• Implementing assets securely and efficiently
• Creating awareness of the latest technologies that may be useful to Flagstone
• Attending and contributing to agile ceremonies and artefacts, if required
• Creating and maintaining effective documentation for all technology
• Implementing desktop support appropriately and securely and is fit for purpose
• Welcoming new starters, making them feel supported and familiarised with internal processes

What you’ll need 

• Basic system administration and desktop support skills
• User management and basic scripting
• Capable of dealing with basic technical (desk top support queries, adding and deleting accounts, and working through basic queries in the ticket queue) issues in a timely manner

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Private healthcare
• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working)
• £1,000 annual learning bursary
• 25 days holiday (plus bank holidays)
• Remote working kit
• Access to our platform, at no cost to you
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays
• Gym discount

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.