IT Support Analyst (On-site)

Job Title: IT Support Analyst (On-site)

Reporting to: Adam Knubley

Location: London, UK

About the Company:

Gibson Shipbrokers is the first UK shipbroker to become a fully independent, employee-owned company, run on behalf of, and for the benefit of all worldwide employees of the company. We have an unrivalled team ethos and are dedicated to providing a working environment which gives employees autonomy to do their best work, respects of families and personal lives, and seeks to be fair in all we do.

With established offices across London, Athens, Dubai, Mumbai, Singapore, Hong Kong and Houston, we offer our clients a highly professional platform of global shipping solutions. Providing support to clients operating in the Tanker, Dry Cargo, Offshore, Gas and Sale & Purchase markets, we are able to draw on our industry experience to deliver world-class services.

Around the world, the Gibson name represents excellence within the shipbroking industry. Proud of our 130-year heritage we have continued to grow, adapting to the many changes that influence our global markets. Our pro-active and professional team are continuously driving the company forward ensuring we remain a market leader.

Summary of Job Role:

The Support Analyst will play a crucial role in ensuring the smooth operation of the global business by providing technical assistance and collaborating with teams to enhance IT services and infrastructure. This role requires a proactive approach to maintaining an efficient and reliable technology environment while fostering continuous improvements across the organization. Key responsibilities include:

• Delivering effective support for day-to-day business-as-usual (BAU) IT operations, ensuring the reliable performance of hardware, software, and systems.

• Troubleshooting and resolving technical issues related to Office 365 applications, including email, collaboration tools as well as user account management.

• Monitoring and escalating unresolved issues to appropriate teams or external service providers in line with agreed SLAs.

• Maintaining detailed and accurate documentation as well as contributing to knowledge base articles.

• Collaborating with cross-functional teams to identify opportunities for improvement and support the implementation new IT services and infrastructure.

Skills & Qualifications:

• Degree in Computer Science (Desirable).

• A-Level (or equivalent) in Computing.

• Minimum 2 years’ experience in a technology role.

Personal Attributes:

• Team ethos with ability to work independently as well as in a team

• Self-motivated and driven to succeed

• Positive mentality and approach, proactive and shows initiative

• Personal drive and motivation to continuously progress

• Flexible with willingness to learn and develop new skills

Benefits we offer:

• Pension contributions of up to 12%, for eligible employees.

• Private Medical Insurance, including corporate rates for additional family cover.

• Life Insurance coverage at 8 x annual salary.

• Group Income Protection for long-term sick leave.

• Mental Health support lines.

• Online benefit portal with retail discounts, click and buy benefits at corporate rates for staff and their families, and salary sacrifice options, including electric car leasing.

• Season Ticket Loans (after probation).

• Cycle to Work Scheme.

• Eyecare Vouchers.

• Recognised learning paths with leading vendors

• Mobile phone and laptop for work purposes.

Please only apply if you have permanent residency and right to work in the UK.

All applications are treated as strictly private and confidential.

The above contains the main outline of duties. However, in an organisation such as E.A Gibson Shipbrokers Ltd, it is inevitable that tasks may arise which do not fall within the remit of the above list of Key Tasks. Employees are therefore required to respond with a flexible approach when tasks arise which are not specifically covered in their job profile. Should an additional responsibility become a regular part of an employee’s job, the Job Profile will be amended to include this.