IT Support Analyst II

The Trade Desk is a global technology company and the world’s leading  independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. 

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What we do:

We provide a dynamic and fast-paced environment where technology and creativity intersect. Our IT team plays a crucial role in supporting the infrastructure that powers our global operations. From endpoint support to system administration, we ensure our employees have the tools and support they need to succeed. 

What you'll do:

As an IT Support Analyst II, you will: 

• Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions. 
  
• Manage and resolve Helpdesk tickets, ensuring timely and effective solutions. 
• Deploy and maintain hardware and software for new hires and existing staff. 
• Troubleshoot and support telephony, network, and application issues.
•  Assist with user account administration, system access, and collaboration tools. 
• Participate in system maintenance, documentation, and process improvement initiatives. 
• Support key meetings and ensure smooth operation of IT collaboration tools. 
  
• Maintain inventory and ensure compliance with ITIL, security, and regulatory standards. 

Who you are:

You are a tech-savvy problem solver with a passion for customer service. You bring: 

• 3-5 years of hands-on IT support experience, with strong knowledge of Windows and macOS. 
  
• Familiarity with HP/Lenovo/Apple hardware, iOS/Android devices, and imaging software.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience supporting remote and international users is a plus.
• A proactive attitude toward safety, compliance, and continuous improvement. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.