IT Support Analyst - German Speaker Highly Desirable

Want a 3D Career? Join Norgine.

At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.

We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.

Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.

In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do.

Norgine: Transforming Healthcare, Backed by Over a Century of Expertise.

We have an exciting opportunity for an IT Support Analyst to join Norgine.

The person holding this position will report to the Director – IT Lead and be a member of the IT team.

The core responsibility of the of IT Support Analyst is to be accountable for 1st / 2nd line support on all aspects of the IT infrastructure. The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.

This will be a permanent role and will require regular travel.

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.
• Provide 1st and 2nd line support for all aspects of the IT infrastructure at regional level .
• Provide IT training when required
• Raise and track non stock IT purchasing in line with the approved budget and forecast and ensure the delivery of the IT orders.
• Ensure Service Desk incidents/request are resolved effectively and within the agreed SLA.
• Contribute to and follow all IT processes as required by IT Management
• Actively participate in local / global projects as required by IT Management
• Actively participate in process improvements activities either locally or globally as required by IT Management
• Actively participate in new hardware evaluation process
• Actively participate in Cyber security or other IT awareness sessions
• Actively participate or initiate best practice activities with IT colleagues from other teams as required by IT Management
• Build effective relationships with colleagues and the business to ensure effective IT service delivery.
• Responsible for the administration of AD accounts
• LAN / WAN support.
• Manage third party companies (maintenance and support).
• Frequent travel will be required in Europe
• Occasional out of hours working may be required as part of this role

• Experience in IT/1st line support within an MS environment and with Apple devices

• Excellent verbal and written English.
• Fluent in German, Italian or Spanish
• Proven Project management experience and a knowledge of project management methodologies.
• Knowledge of GxP, GAMP and regulatory guidelines is highly desirable.
• Good business process understanding to drive effectiveness and efficiency in all business processes.
• Good written and oral communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Good analytical, evaluative, and problem-solving abilities.
• Service orientation.
• Excellent people skills, ability to build effective relationships
• Ability to prioritize; time management skills
• Good problem solving skills
• Capable of working without supervision
• Motivated and enthusiastic
• A committed team player
• Experience on Microsoft environment like Active Directory, Azure AD, O365, InTune
• Skills on helpdesk troubleshooting
• Strong Knowledge on ServiceNow

This job description is a summary of the typical functions of the job; not an exhaustive or comprehensive list of all possible responsibilities, tasks and duties. Norgine reserves the right to change responsibilities to meet business and organisational needs as necessary.

Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.

If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.