IT Project & Systems Manager

The role is responsible for overseeing the management, maintenance, and strategic development of the company’s IT infrastructure, software ecosystem, and digital assets. Their role encompasses asset management, systems administration, vendor coordination, cybersecurity governance, and support for internal and external audits. They ensure that all technology-related operations run efficiently, securely, and in alignment with organizational goals. Core Responsibilities 

Asset Management 

The role is responsible for the full lifecycle management of all technology assets across the business, including: 

• Software: Tracking deployment, renewals, and compliance of all business applications. 

• Hardware: Managing procurement, allocation, maintenance, and retirement of company devices. 

• Licences: Maintaining accurate records of software licensing, ensuring compliance, and forecasting renewal needs. 

• Procurement: Overseeing IT procurement processes, negotiating vendor contracts, and managing purchase approvals. 

Support and Systems Administration 

The role provides hands-on operational support, ensuring the seamless delivery of IT services and user experience across all business systems. Responsibilities include: 

Vendor Management 

The IT Project and Systems Manager acts as the key liaison between the company and its technology service providers. You will be responsible for evaluating performance, managing contracts, and ensuring service level adherence with: 

This includes regular reviews, performance tracking, and escalation handling to maintain strong vendor relationships. 

Cybersecurity & Risk Management 

The IT Project and Systems Manager leads the company’s cybersecurity posture and risk management framework, ensuring compliance with internal policies and external regulations. Responsibilities include: 

• Developing, maintaining, and enforcing IT Security Policies. 

• Managing the Cyber Awareness Training platform and driving employee participation and completion rates. 

• Coordinating penetration testing activities and ensuring identified vulnerabilities are remediated promptly. 

• Tracking and managing vulnerability assessments and mitigation activities. 

• Contributing to the development and monitoring of Key Risk Indicators (KRIs) for IT risk management. 

• Overseeing Third-Party Risk Assessments for external vendors and service providers. 

• Providing support in the investigation and response to security incidents in collaboration with internal and external partners. 

Attestations and Audits 

The role supports and coordinates all IT-related attestations and compliance audits, ensuring timely responses and maintaining evidence of compliance. Areas of involvement include: 

• SWIFT 

• DORA (Digital Operational Resilience Act) 

• ISO 27001 Certification 

• Other IT-Related Audits (as required) 

The role collaborates with auditors, compliance officers, and leadership to ensure controls are effective and audit readiness is maintained year-round.

Strategic and Leadership Responsibilities 

• Developing and executing IT and cybersecurity strategies aligned with business objectives. 

• Identifying technology trends and recommending innovative solutions to improve operational efficiency. 

• Providing guidance, documentation, and training to enhance technical literacy across the organization. 

• Ensuring IT operations support business continuity and disaster recovery requirements.
• Core Technical Skills
• Windows ecosystem expertise – administration, troubleshooting and deployment across Windows 10/11 and Windows Server environments.
• Microsoft 365 administration – proficiency with Exchange Online, SharePoint, Teams, licensing, security, and compliance configurations.
• Microsoft Entra ID (Azure AD) – Managing user lifecycles (onboarding/offboarding), Administering and managing MFA and Conditional Policies, Understanding Group types
• Microsoft Intune / Endpoint Manager – device enrollment, configuration profiles, compliance policies, conditional access, and application deployment.
• Microsoft Defender for Endpoint – monitoring, incident handling, patching coordination, and policy tuning.
• ISO 27001 awareness – understanding of ISMS controls, risk management, evidence requirements, audit preparation and operational security processes.
• Wi-Fi infrastructure knowledge – SSID configuration, authentication methods, troubleshooting coverage and performance issues.
• Firewall administration – experience with rulesets, VPNs, NAT, monitoring, and coordinating changes with MSPs or vendors.
• Asset Management expertise – ownership of the full lifecycle including procurement, deployment, tracking, offboarding, and disposal aligned with BYOD and corporate device policies.
• Support & Vendor Management
• Experience managing third-party desktop support providers – SLAs, ticket escalations, service reviews, documentation, and quality control.
• Ability to define and enforce BYOD policies – security requirements, onboarding/offboarding, compliance checks.
• Strong stakeholder communication skills – translating technical needs into business context for non-technical teams.
• Tools & Platform Proficiency
• Natterbox – telephony configuration, user provisioning, call flow adjustments, troubleshooting. (Optional)
• Slack – workspace administration, channel governance, integrations and security controls.
• DocuSign – user management, document workflows, templates, and audit trails. (Optional)
• Office 365 suite – Teams, SharePoint, OneDrive, and productivity management.
• Kaspr, Lusha, LinkedIn Sales Navigator – understanding of integration, access management, and data control (especially for sales teams). (Optional)
• NinjaOne – RMM monitoring, alerting, patching, endpoint automation.
• SecurityHQ – working with SOC dashboards, incident triage, communication with SOC analysts.

• Private Healthcare Plan
• Pension Plans
• Training & Development