IT Project Manager

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

We are seeking an experienced IT Project Manager to join our team in Liverpool. The ideal candidate will have a strong understanding of agile and waterfall project management methodologies and possess generalist IT domain knowledge to contribute to IT content decisions related to the projects. The projects will primarily focus on contact center IT, CRM customizations, and IT system integration.

Responsibilities:

• Lead and manage IT projects from initiation to completion, ensuring delivery within scope, budget, and timeline
• Collaborate with cross-functional teams to define project requirements, objectives, and deliverables
• Develop and maintain project plans, schedules, and budgets
• Identify and mitigate project risks and issues
• Communicate project status, updates, and issues to stakeholders and senior management
• Ensure compliance with company policies, procedures, and industry standards
• Provide technical expertise and guidance on IT content decisions related to the project
• Foster a collaborative and productive team environment

Qualifications

• Bachelor's degree in IT, Computer Science, or related field
• Proven experience as an IT Project Manager, preferably in contact center IT, CRM customization, and IT system integration
• Strong understanding of agile and waterfall project management methodologies
• Excellent communication, leadership, and interpersonal skills
• Ability to prioritize and manage multiple projects simultaneously
• Familiarity with IT infrastructure, networking, and security
• PMP, SCRUM, or other project management certifications are a plus

If you are a proactive and results-driven IT Project Manager with a passion for delivering successful IT projects, we would love to hear from you. Join our team and be part of our exciting projects in the Liverpool region.