At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Job Title: IT Operations Engineer II
Job Summary: The IT Operations Engineer II is responsible for managing and supporting IT services within a specific region, while maintaining a global support focus. This role ensures the smooth operation and efficiency of IT services and products delivered to the local business.
Job Responsibilities:
Oversee and manage all IT-related services at assigned locations.
Act as the primary liaison to ensure the delivery of IT services and products to local business units.
Apply ITIL framework and troubleshooting techniques to analyze, diagnose, resolve, or escalate incidents and problems.
Coordinate, implement, and support all company IT initiatives at assigned locations.
Analyze IT service requests and incidents, consulting with end users and external partners to resolve or facilitate resolution.
Manage IT hardware and software, including implementation, maintenance, configuration, and support for computer and mobile devices, printers, networks, servers, and wireless systems.
Job Requirements:
Minimum of two years in a similar IT support role.
Specialized knowledge in computer systems analysis and/or systems engineering.
Ability to work independently while engaging with business users, dispersed IT support, and IT leadership teams.
Proficiency in IT troubleshooting and monitoring.
Expertise in the following areas:
Operating Systems (MS Windows 10, 11, MacOS) Administration, Installation, and Support.
Microsoft Office Suite, including Office 365 collaboration applications.
Active Directory, Azure AD, and Microsoft networking services (DNS, DHCP, TCP/IP, GPO, NTFS, WSUS).
Citrix XenApp/Desktop and VDI Solutions (preferred).
MDM Solutions such as Microsoft Endpoint Manager and Jamf.
Networking (routers, switches, WAP, firewalls).
Global Support Responsibilities:
Provide technical assistance to users in the United Kingdom and the EMEA region.
Extend support to users in other regions, including North America, Latin America, and Asia.
Collaborate closely with other IT Operations Engineers to ensure seamless support across all regions.
Additional Skills and Knowledge:
Knowledge of Agile/Scrum methodology.
Familiarity with Atlassian Confluence and JIRA tools (preferred).
Associate or Bachelor's degree (preferred).
Technical certifications (CompTIA, MCP, MCSA, MCSE, CCNA, AWS) (preferred).
Application of Artificial Intelligence technologies to improve incident resolution time.
Other Essential Qualifications:
- Highly organized and self-sufficient.
- Creative and innovative technologist.
- Excellent oral and written communication skills, including effective communication with executive teams.
- Fluent in English (oral and written).
- Customer-focused, with an emphasis on the overall customer experience.
- Inspires confidence, motivation, and creativity in a team environment.
- Detail-oriented and exhibits leadership qualities.
- Handles critical incidents with a sense of urgency.
- Flexible and adapts well to change.
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
