IT Manager

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com 

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected]. For any other non-disability related questions, please reach out to our Talent Partners.

We are looking for an experienced, hands-on IT manager to lead Depop's IT team. The team is focused on delivering and managing the tools, solutions, and support that drive productivity, efficiency, and a great user experience for all Depop employees across the UK and US.

As a manager, you will be responsible for the success, wellbeing, and effectiveness of our team of IT professionals, and ensuring the seamless delivery of our IT systems and services. You will play a key role in overseeing and enhancing Depop's information technology systems, creating and executing on a roadmap, and  driving strategic initiatives to support the company's growth and innovation. This role will report to the Director of Engineering.

The ideal candidate will be capable of leading and working alongside a multidisciplinary IT team, and will bring experience in: help desk support, audio-visual management, systems administration, networking, workflow automation, software-as-a-service (SaaS) management, identity and access management, and regulatory compliance. You'll partner with people across the business, and our Engineering, People, and Workplace teams in particular.

We're looking for someone who shares a passion for embracing change, coaching and mentoring others, and helping the team to do the great work they do each and everyday to help us all get stuff done.

• Lead and inspire a team of IT professionals, fostering a collaborative and high-performance working environment.

• Provide mentorship and guidance to team members, promoting their professional development.

• Oversee the design, implementation, and maintenance of the company's IT infrastructure and software systems.

• Ensure the reliability, security, and scalability of all IT systems, office networks and infrastructure.

• Collaborate with Engineering leadership and business partners to design and deliver IT strategies aligned with the company's business objectives.

• Identify opportunities for technology innovation and improvements to enhance overall staff productivity and cost efficiencies.

• Manage and coordinate IT projects, ensuring timely delivery within budget, thoughtful change management, and stakeholder communications.

• Work closely with the Security team to implement IT security policies and procedures.

• Evaluate and manage relationships with IT vendors and service providers, and work with the IT Operations and Vendor Management team to negotiate contracts, monitor service levels, and manage budget.

• Build and maintain strong relationships with cross-functional teams to foster collaboration and delivery of shared projects and objectives.

• Previous experience in leading an IT team, preferably in a startup or high-growth environment.

• Familiarity with managing and supporting a variety of operating systems and devices (we use macOS and Jamf), access control systems (we use Okta), and people information systems (we use Workday)

• Technical expertise in support, infrastructure, systems administration, and networking, with a heavy emphasis on customer service with the ability to empathise and communicate effectively with end-users.

• Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently, and develop and implement strategies to reduce recurring issues.

• Knowledge of security best practices and maintaining compliance controls

• Experience capturing metrics and key performance indicators, identify trends, and making data-driven decisions

• Demonstrated success in overseeing and managing IT teams, projects, and budgets.

• Great communication and interpersonal skills, and the ability to communicate complex technical information to non-technical stakeholders.

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Impact hours: Up to 2 days additional paid leave per year for volunteering

• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Budgets for conferences, learning subscriptions, and more

• Mentorship and programmes to upskill employees

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of qualifying earnings

Depop Extras:

• Employees enjoy free shipping on their Depop sales within the UK.

• Special milestones are celebrated with gifts and rewards!