IT Infrastructure Engineer

Please note: candidate must currently reside in the London Metro are and be able to work in the UK without sponsorship on a hybrid schedule. 

Infrastructure Engineer 

London, UK

We are looking for an outstanding Infrastructure Engineer to join the Convene team in a fast-paced, agile environment to work on a broad range of business initiatives by leveraging a wide set of technologies and tools. You will be working to support our internal Convene team across venue property AV/IT infrastructure, multiple cloud environments, and a diverse range of networking technologies. You’ll be a member of a world-class team covering the UK market with the opportunity to participate in global projects and initiatives along with personal development.

What You’ll Do:

• Work with a team of extremely talented engineers to build and maintain the infrastructure which powers the Convene and the Convene family of brands venues
• Maintain infrastructure with cloud based tools
• Conduct break/fix operations for AV and IT infrastructure on a on-call basis
• Participate in complex systems implementations
• Work with departments across the company and help the team respond quickly and effectively to business needs
• Be an escalation and  point of contact across all UK based infrastructure
• Deploy tools and enforce policy to maintain best practices around IT Security 
• Explore new technologies and have fun finding the best tools
• Ability to participate in on-call rotation (need a language from UK P&C)

What We Look For:

An individual in this position should possess:

• 3+ years of hands-on experience with:
• Juniper Junos Based Switching and Firewall Technologies with proficiency in the command line interface (CLI) 
• WiFi 802.1ax/802.1be based technologies (experience with Extreme Networks CloudIQ and EkahauAI preferred)
• Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus
• Familiarity with virtual meeting infrastructure  as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
• IP Based Access Control and Security Camera Systems
• Proficiency in basic TCP/IP based protocols including IEEE 802.1q (VLANs), 802.1d (spanning tree), 802.3ad (LACP Link Aggregation), DHCP
• Terminating, tracing, and patching CAT6, CAT6A, and fibre optic based physical infrastructure
• Zendesk, Jira or other issue tracking systems
• Ability to troubleshoot, research and solve technically challenging problems.
• Ability to communicate with internal and external stakeholders
• Care deeply about quality and knows what it means to deliver high quality experience
• Collaborative and adaptive, you’re comfortable wearing many different hats
• Have a fun personality, communicate clearly and a pleasure to work with

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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