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Company Mission
Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.
The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.
Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.
The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to improve our environmental and social impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.
We’re changing the world of payments, and we’re looking for an exceptional team to help us.
IT Helpdesk Engineer
About the Role
We are looking for an IT Helpdesk Engineer to help with the IT onboarding and operations. As a key member of the IT & Security Team, you’ll be responsible for managing the IT inventory, helping with general IT & Security tasks and acting as the first line of support for our internal tickets. The ideal candidate should be experienced in managing IT systems and with a strong willingness to learn and grow in the information security field.
Responsibilities
- Onboard and off-board employees and contractors following established procedures.
- Set up, configure, and maintain computers, monitors, and peripherals.
- Provide desk-side and remote support to resolve user issues and requests.
- Support workstations, laptops, mobile devices, and commonly used applications.
- Maintain and manage the inventory of IT-related equipment.
- Troubleshoot and resolve 1st-level technical issues related
- Ensure secure operations by configuring and managing security settings on endpoints.
- Participate in IT-related projects, including migrations and system upgrades.
- Document IT processes, troubleshooting steps, and solutions.
- Collaborate with cross-functional teams for IT-related implementations and optimizations.
- Provide status updates and reports to the IT manager as required.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent relevant experience.
- At least 1–2 years of experience in IT and desktop support.
- Proficiency in Windows, macOS, and mobile platforms (iOS and Android).
- Knowledge of identity management platforms and application management
- Basic knowledge of networking and protocols.
- Familiarity with security best practices, endpoint protection, and compliance tools.
- Strong customer service skills and ability to handle high-volume support environments.
- Hands-on experience with hardware setup, maintenance, and troubleshooting.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- A proactive attitude toward learning and problem-solving.
Company Benefits
- 30 days holiday paid leave
- Competitive compensation package + pension scheme
- Exchange policy to another Payhawk office (Amsterdam, Paris, Berlin, Barcelona, Sofia)
- Flexible working hours
- Regular team-wide events
- Office membership benefits
- Opportunity to use the Payhawk product
Payhawk London, England Office
Chancery House 53-64 Chancery Lane, London, United Kingdom, WC2A 1QS
