As an IT Help Desk team member, you will provide technical support to global employees, handling IT support tickets, troubleshooting hardware and software issues, configuring office equipment, and assisting with network issues. You'll be involved in maintaining IT assets and supporting events using A/V systems.
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the London office employees locally and a total of 2000+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration to control and maintenance, troubleshooting and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
About The Role:
- Provide 1st level support to all monday.com employees around the world.
- Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
- Support internal users in order to solve problems related to their workstations.
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- Provide basic network assistance LAN, Wireless, and VPN.
Social Title:
IT Help Desk [London]
Requirements
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
Top Skills
Apple
Microsoft
monday.com London, England Office
20 Rathbone Place, London, United Kingdom, W1T 1HY
Similar Jobs at monday.com
Be an Early Applicant
The System Administrator will support and manage IT system services and infrastructure, troubleshoot network issues, execute IT strategies, enhance system performance, and ensure compliance with security regulations while providing Tier 3 support and managing critical deployments.
Be an Early Applicant
As a Technical Support Engineer at monday.com, you will troubleshoot and resolve complex client inquiries, investigate root causes of issues, and work closely with engineering teams, all while ensuring an exceptional customer experience. You will help build systems and processes for managing tasks effectively and produce reports to monitor platform quality.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
