Key responsibilities
- Support Business in daily IT challenges, as well as in delivering Business/IT projects and smaller work packages
- Support SAP Key User community by coordinating and communicating current IT/Business demands
- Support of IT application and infrastructure portfolio
- Determine the needs for business improvement, process digitalization and automation in the manufacturing factory
- Contribute to the implementation of solutions to increase efficiency, flexibility and sustainability in manufacturing
- Support to optimize production/logistics processes and increase efficiency
- Collaborate in the international and cross-functional team
- Assist in troubleshooting hardware, software, and network issues.
- Help with the setup, configuration, and maintenance of workstations, printers, and other IT equipment.
- Support the installation and updating of software applications.
- Document IT issues and resolutions in the ticketing system.
- Assist in onboarding new employees by setting up user accounts and devices.
- Maintain IT inventory and track equipment assignments.
Person profile
- Bachelor’s degree in Computer Science, Information Systems or related technical degree
- Practical experience of Information Technology, Software and Hardware
- Basic understanding of Windows operating system.
- Knowledge of Microsoft Office 365 and common business applications.
- Strong customer focus skills, ability to understand and translate business requirements to IT
- Familiar of the IT Service Delivery model, ITIL
- Initiative, motivation and openness to new and innovative technologies (business process automation, RPA and AI)
- IT Projects Management experience is a plus
- Ability of establish and maintain effective working relationships with others; work harmoniously and effectively as part of a team
- Fluent in English
- Communication and teamwork skills
Internal Use Only: Salary
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