IT Engineer (FTC)

Job Summary

Reporting to the IT Operations Manager this is a hands on role which focuses on delivering key technical projects. You’ll be part of our Engineer team which are tasked with implementing, delivering and maintaining systems, platforms and services that are forward thinking, scalable, secure, resilient and aligned with business goals.

This role is for a fixed term of 12-18 months, focusing on project work for system upgrades, migrating group companies to scaled 365 tenants and remediation of defender advisories.

Responsibilities

• Support – Provide the support team with the necessary documentation to support systems delivered by the Engineer Team. Provide end user support for complex issues falling outside of documented scenarios.
• Implementation – Take responsibility for the technical design and implementation in scope IT systems.
• Service Delivery – ensure the required systems/services are delivered to the business securely and within the OLA and SLA requirements set by the Head of IT and Cyber Security.
• Planning – Be able to work autonomously to agreed scopes and deadlines.
• Security – Foster a culture of security and be an advocate for Zero Trust. Ensure all systems are created secure and continue to be so.
• Governance and Compliance – Where required, ensure all systems adhere to standards such as ISO27001 and design/support the IT initiatives to improve systems, data quality and efficiency.
• Continual improvement – Act as a champion for change and improvement. Provide technical expertise to the Head of IT and Cyber Security to ensure systems remain cutting edge.
• As the company culture promotes helping others, ad hoc tasks may be assigned to the job holder that are not listed above
  

 Required Skills or Training

• Experience of M365 tenant-to-tenant migrations.
• Comfortable engaging and challenging stakeholders at a high level.
• Proven ability to deliver technical projects on time.
• The ability to manage and prioritise your workload.
• Detail focused with strong problem solving skills.
• Strong working knowledge of:
  • Microsoft Server 2016
    • Active Directory / Group Policy
    • File Servers
  • Windows 10/11
  • Virtualisation Technologies such as Hyper-V
  • M365
    • Exchange
    • Sharepoint
    • PowerApps
    • Microsoft Teams (including Teams Phones)
    • Entra ID
    • Intune (including Autopilot)
  • Networking
    • Physical design and setup of wired and wireless
    • DNS, DHCP, VLANs, WAN and VPN
  • Security
    • MS Defender XDR or equivalent such as Heimdal, Sophos etc.
    • Identity and Access control such as Entra ID and MFA/Passwordless technologies.
    • Conditional Access.
    • UEM/MDM such as Microsoft Intune.
  • End user hardware
    • Laptops/ Desktops
  • Awareness of surrounding technologies/systems is advantageous.
  • Ability to understand and articulate technology impacts to business outcomes is a must.