IT Change Manager

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that place AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven ASPIRE Managed Service, Global Service Centre Change Manager who is accountable for the Change Enablement practice which supports the

entire ASPIRE Managed Service and its customers. This role ensures that all changes to IT services and infrastructure are managed in a controlled and efficient manner, comply with change management policies, are performed with a minimum of disruption to business operations and align with organizational goals.

Key Responsibilities:

• Develop and implement the Change Enablement practice in line with ITIL best practices in partnership with ASPIRE Managed Service stakeholders.
• Responsible for creating a roadmap and Continual Improvement of the practice.
• Maintain the relationship with the ITSM Tooling team to ensure the Change Enablement practice is aligned.
• Maintain and produce documentation and training materials
• Present the practice and procedures, along with evidence of effective governance to certification and accreditation audits e.g. ISO 20000, Azure MSP, Oracle CSP
• Monitor and report on the effectiveness of the Change Enablement practice
• Collaborate with other IT teams to ensure seamless integration of changes.
• Ensure all changes are documented, communicated and comply with ITIL standards.
• Assess, prioritize and evaluate proposed change requests across the IT ecosystem. · Ensure the Configuration Management Database (CMDB) is maintained as a result of change implementations.
• Monitor and track the progress of change requests through their entire lifecycle.
• Lead and conduct Change Advisory Board (CAB) meetings to discuss and approve high-risk changes. · Conduct post-implementation reviews of failed changes to establish lessons learned, to be addressed through the Continual Improvement and Problem Management practices.
• Generate detailed reports on Change Enablement practice metrics and performance.

Qualifications

• Strong understanding of ITIL framework and change management processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical and problem-solving abilities.
• Proficiency in using IT service management tools.
• Strong leadership and team management skills.
• Flexibility to work outside regular business hours if necessary.
• ITIL v4 Foundation Certificate.
• ITIL Intermediate or Expert Certification, CCMP, APMG Change Management would be beneficial.
• Additional certifications in project management (e.g., PMP, PRINCE2, Agile) could be beneficial.
• Minimum of 5 years of experience in IT change management or a related field.
• Experience of working in a Managed Service Provider (MSP)
• Proven track record of managing complex IT changes in a large organization.
• Experience with IT service management tools (Service Now would be particularly sought after).

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

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