Operate and automate NatWest Boxed workplace IT tooling and processes. Build scripts and orchestration to reduce manual tasks, provide second-line device and app support, manage SaaS changes, assist incident resolution, and collaborate with Service Management, Security, Privacy and HR to maintain identity and access posture and improve operational efficiency.
Join us as a IT Automation Engineer
- This is an opportunity for a technically minded individual to join us as a IT Automation Engineer
- You’ll be working within a team to operate a highly performant internal technology environment and associated productivity solutions within NatWest Boxed.
- Hone your existing engineering skills and advance your career in this critical role
What you'll do
Join the Colleague Technology Services (CTS) team to manage and automate NatWest Boxed applications and operational processes. Use your technology skills to solve problems and improve processes. You will use your scripting/service orchestration knowledge to automate repetitive tasks where possible.
You’ll also be:
- Working with our Service Management, Security, Privacy, Engineering and People/HR teams and make sure CTS are delivered to a highest standards
- Implementing new workplace IT tooling and support the evolvement of our identity and access management posture
- Seeking opportunities to automate and improve processes of 1st line and 2nd line tasks
- Providing second line support for tech escalation around device and app support. Manage changes to our SaaS applications to support the wider business requirements
- Supporting with any incident resolution actions relating to Workplace IT tooling
- Helping grow and mature the CTS team by bringing expert engineering knowledge and sharing it with the wider team.
- Contributing to making NW Boxed a great place to work, you'll also help NW Boxed employees navigate Security, Privacy and Compliance requirements
The skills you'll need
We’re looking for someone with experience working with Scripting and Orchestration. You enjoy automating and orchestrating various processes and integrating multiple technology platforms to make tasks easier and more efficient.
Additionally, you’ll demonstrate:
- The ability to identify and automate processes to improve operational efficiencies. You will be able to evaluate, implement and operate various automation tooling and technologies
- How to strike the right balance between automation and manual process on a cost-benefit basis
- Expert knowledge on Atlassian products and integrations (Jira, Confluence & Jira Service Management)
- Administration knowledge of some of the following: Workato, Jamf Pro, MacOS administration, Google Workspace, Slack, GitHub, Identity and Access Management, Single -Sign-On tools and foundation knowledge of Information Security
- The ability to be a self-starter and a fast learner who has a flexible approach and enjoys collaborating with others to deliver a common goal
Hours
35Job Posting Closing Date:
06/08/2026Ways of Working:Remote FirstNatWest Group City of London, England Office
City of London, United Kingdom, 0
NatWest Group Croydon, England Office
Croydon, United Kingdom
NatWest Group Hertsmere, England Office
Hertsmere, United Kingdom
NatWest Group London, England Office
250 Bishopsgate, London, United Kingdom, EC2M 4AA
Similar Jobs
Artificial Intelligence • Software • Automation
Operate and scale IT systems with a focus on identity and access management, macOS endpoint lifecycle, SaaS governance, and automation. Build secure automations, provide L1/L2 support, maintain documentation and runbooks, and support security and compliance activities (SOC 2, ISO 27001). Partner with People, Finance, and engineering to improve onboarding/offboarding and operational reliability.
Top Skills:
GitGoogle WorkspaceJAMFJSONJumpcloudKandjimacOSMicrosoft Entra IdOktaRest ApisWebhooksWorkspace One
Security • Software
Architect and build an AI-native automation and orchestration toolchain (fusing traditional tools with foundation models), enable and mentor early adopter teams, standardize practices across departments, drive infrastructure-as-code and CI/CD adoption, contribute to the IT/Sec operating system, and champion cross-departmental adoption of automation and AI platforms.
Top Skills:
Ai AgentsCi/CdCloud-NativeFoundation ModelsGithub ActionsInfrastructure-As-CodeN8NSreZapier
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
As an Enterprise Architect, you will lead tech advisory growth, collaborate on solutions, manage client relationships, and mentor junior consultants within the organization, driving technology transformation for clients.
Top Skills:
Artificial IntelligenceCloudDataDigital TechnologiesOn-PremSecuritySoftware Engineering
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
