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About us
DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.
About the role
The mission of the IT organization is to deliver an efficient and effective service that has scalability and flexibility to support the demands of the business, building strategic capabilities, enabling transformational efforts, and embedding quality in all systems and processes. You will be part of the applications team responsible for providing support and improving the organization's IT applications, aligning with this overarching IT mission. Your role involves ensuring IT applications are optimized, up-to-date, and meeting business needs through support, enhancements, and contributing to the development of the broader applications architecture and strategy.
Key responsibilities
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Provide expert advice and guidance on applications to maximize value.
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Provide second-line application support for live locations.
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Propose potential service improvements.
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Document solutions and train service desk for first-line resolution.
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Ensure application services align with IT SLAs.
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Develop end-user guidelines.
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Undertake projects per requirements and IT architecture standards.
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Ensure new solutions meet needs and transition smoothly to operations.
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Contribute to evolving IT applications architecture.
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Understand requirements and drive quality application design.
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Manage full software system lifecycle.
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Design, test, implement, maintain and support applications on time/budget.
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For outsourced support, ensure third-party solutions meet DS Smith standards.
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Understand business strategy and future direction.
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Maintain knowledge of DS Smith applications and technical infrastructure.
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Collaborate with third-party application providers when needed.
About you
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Strong IT background and technical knowledge.
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Proven troubleshooting and problem-solving skills.
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Experience with mixed in-house and outsourced application models.
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Knowledge of business applications/ERP solutions.
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Experience in process documentation and definition.
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Ability to understand operations, document workflows, perform gap analysis, and define IT requirements.
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Good grasp of IT processes like application support and change management.
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Solid understanding of IT infrastructure supporting applications.
Benefits
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Competitive salary
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Company bonus
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Pension scheme
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Life assurance
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Income protection
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25 days holiday plus bank holidays
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Annual Cycle to Work Scheme
“To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
