IT Administrator

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What We'll Bring:

At TransUnion, a leader in the information services industry, we've made a habit of impacting our clients through creative solutions as we leverage our collaborative approach across this global firm. Our commitment to technology is second to none. We constantly encourage new ideas and new thinking from our employees, which in turn assures our continued growth. Our Africa EUC IT Operations Team is looking for an IT Administrator.
The Team’s Focus
Transunion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. We help >45,000 businesses manage risk, and 500 million consumers understand and manage credit.

What You'll Bring:

• Proven work experience in Administration within the IT space

• Certification/s in Microsoft SharePoint + Basic Cloud Certification/s

• Quick study for on-the-job learning/training

• Knowledge/Use of 3rd Party solutions & apps for reporting

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• Asset Management; tracking & lifecycle management.

• Policy creation; guidance & management.

• Device/Asset management

• Proficient in Ticket management and helpdesk functionality (Remedy)

Professional skills:

• Excellent use of Microsoft Office Suite including MS Teams & SharePoint.

• Excellent written and verbal communications skills. (Report Writing)

• Experience in the use of project management tools and methodologies.

• Ability to manage concurrent projects to plan

• Experience leading/facilitating projects.

• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction

• Ability to manage projects to plan.

• Ability to instill quality in every aspect of the job function

• Create, Update & Maintain Knowledge base of commonly recurring issues/solutions.

Impact You'll Make:

In this role, you’ll be responsible for working with different teams that support the business and operational requirements for Africa EUC IT Support & Enablement, including Asset Management.

• You will provide administrative support and guidance to the IT Department, in relation to the End User experience. The role also requires a high level of understanding in the areas of ITIL; Asset Management & SharePoint, which includes ACLs; document management; version control; ad hoc reporting as well as other proactive administrative activities.

• The purpose of this role is to assist in the ITIL space, wrt to designing & maintaining a central repository to manage all documentation within Transunion.

• To build your own technical and professional skills, you will proactively seek out on-the-job training from seniors and other resources within the TU.

As an IT Administrator, you’ll need to manage multiple projects/tasks simultaneously, with occasionally conflicting priorities. Key responsibilities span 2 areas:

1. Support

• Day to day monitoring & tracking of End user bookings/terminations through Remedy.

• Managing Central Repository for all data pertinent to IT Support/Operations.

• Proactive monitoring of the End user estate, security compliance and patching.

• Manage the update of process documentation on an on-going basis.

• Partnering and facilitating support vendors for RFQs; Logistics & tracking of orders/deliveries.

• Working closely with Infrastructure & Application teams for service delivery & cohesion.

• Working with InfoSec teams, ensure that DR and BCP requirements and documentation is kept up to date and fit for purpose.

• Carry out Microsoft & Third-party application Audits.

• Ad hoc End user Audits/Reports (FTTH/SCCM/Software/Vulnerability)

• Provide guidance and advice to other staff involved in keeping documents up to date.

• Continually review solutions to identify savings.

2. Analysis

• Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.

• Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.

• The role requires a high level of technical expertise in SharePoint administration, view of the SCCM environment, Anti-Virus, Windows patching, and Mobile Device Management.

The role is also required to make recommendations in the way we manage our processes more effectively: Including:

• Windows 10/11 experience

• Mobile – iOS • ITIL best practice

• Troubleshooting and triage

• Vendor Management

• SCCM knowledge

• Solid End User Hardware experience

• A good understanding of software, Office, Viso, Adobe, SQL Etc.,

• Asset Panda

• Security and Compliance

• Software licensing and Asset management

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Administrator II, Operations Support