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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
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The Analyst will be based in Europe and will support the UK payroll as well as other countries in Europe/APAC.
Reporting to the Payroll Manager, the Payroll Analyst will deliver exceptional customer service to business groups and process monthly and/or biweekly payrolls for salary and hourly employees.
Accountabilities:
- Support the international payroll team with daily tasks and year-end activities, such as balancing reports, communicating with vendors, submitting input requests, and supporting with ad hoc seasonal demands
- Perform payroll transactions such as data entry, mass uploads, time system inquiries, and payroll processing jobs
- Review, analyze, and reconcile payroll and other payroll related data according to established timelines, standards, and procedures and calculate retroactive data as required.
- Handle complex and/or sensitive payroll requests and issues by providing exceptional customer service to both the customer and its employees
- Ensuring the employees are receiving their payments on schedule by working to the tight deadlines and effectively managing your time to meet SLA’s
- Using great attention to detail identifying any payment or data errors
- Manipulation and validation of incoming data
- Escalate issues as appropriate to ensure quality service levels.
- Manage and support the day-to-day payroll processes, organize, and submit payroll entries to ensure error-free processing aligned to statutory compliance and internal policies
- Processing year end tasks
- Provide ideas, solutions, and tools to increase the effectiveness and efficiency of payroll processing
- Participate in and support departmental initiatives.
- Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience.
- Assist others where possible for the good of the team and department.
Skills & Experience:
- Strong knowledge of Compliance / HMRC legislation
- CIPP qualified to at least level 3 (Foundation Degree Access Course)
- Minimum of 3-5 years of payroll and/or pension experience
- Exceptional attention to detail and accuracy
- Strong organizational skills. Proven to work well under pressure and meet tight deadlines
- Excellent verbal and written communication skills in English.
- Working knowledge of Workday, Ceridian (Dayforce) / SDWorx
- A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines is required.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
