About the role:
The International HR Operations Director is a strategic and hands-on leader who oversees the delivery of efficient, compliant, and employee-focused HR services on a global scale. This role is responsible for establishing and managing employee service centres in the US, UK, and EU and other international locations. The ideal candidate will have extensive experience in global support and the setup of global service centres, driving a roadmap for operational excellence and scalability. This position requires strong leadership, expertise in global support structures, and the ability to partner with HR and business leaders to support rapid company growth.
How you'll contribute:
Key Responsibilities
- Establish an Operational Framework across our International business: Develop and implement a global roadmap for HR service delivery, standardizing processes and technology across different regions.
- Oversee International Service Centres: Lead and manage the operations of employee service centres in the UK, Europe and Sout America and other international locations, ensuring a high standard of service and support.
- Optimise HRIS Platforms: Drive the optimization of HRIS platforms (e.g., Workday, ServiceNow) to support global HR operations and employee service delivery.
- Define Metrics & KPIs: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for International HR operations, focusing on case management, turnaround times, and employee satisfaction.
- Manage Vendor Relations: Build and maintain strong partnerships with international vendors to ensure effective service delivery and continuous improvement.
- Lead a multilocation team: Lead, mentor, and develop a globally dispersed team of HR professionals, fostering a culture of accountability and continuous improvement.
- Drive Change Management: Effectively manage the rollout of new processes, company integrations, mergers & acquisitions, and software implementations on an International scale.
- Collaborate Cross-Functionally: Partner with other HR teams (e.g., HR Business Partners, Total Rewards) and internal stakeholders to ensure seamless HR support.
- Embody Entrepreneurial Mindset: Thrive in a fast-paced environment with an entrepreneurial spirit, demonstrating urgency, accountability, and a commitment to team success.
- Cultivate Cultural Sensitivity: Intentionally learn the nuances and styles of different cultures to adapt and interact effectively with others around the globe.
Requirements
- 5 + years defining and managing a global team spanning 5 locations over 10 countries.
- 5 + years defining and enhancing operational processes for organizations that are 8,000+ employees.
- 10+ years of experience in human resources, with a strong focus on global HR operations.
- 5+ years of experience managing a team is required, with a track record of leading leaders.
- 3+ years of international experience is required, with a focus on setting up and managing global service centres.
- Strong proficiency in HRIS platforms is required; experience with Workday is a must.
- Experience with a case management system like ServiceNow is highly preferred.
Knowledge
- HR Policies and Practices: Solid understanding of core HR functions including HR Operations, learning, absence, recruitment across multiple regions.
- Translation and Localisation: Knowledge of professional translation standards, cultural nuances, and localisation practices in HR communications.
- Workday System Knowledge: Awareness of Workday functionality and terminology, especially in the context of global implementations and training support.
- Multilingual Communication: Understanding of how language impacts HR and employee experience, engagement, and clarity in HR processes.
- Project Support: Experience supporting HR transformation or system implementation projects, including documentation, training, and stakeholder engagement.
- Confidentiality and Ethics: Awareness of data privacy principles (e.g., GDPR) and ethical standards in handling sensitive HR information.
- Candidate should be comfortable with an onsite presence to support collaboration, team leadership and cross functional partnerships.
Educational Experience
- Bachelor’s degree.
- SHRM-CP/SCP, PHR, or other relevant certifications are highly preferred.
What's in it for you?
- Competitive salary
- Flexible working
- Working within a global deployment of Workday and part of an HR Transformation.
- Guiding and enhancing teams to uplift their skills and approach with testing
About Us
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Our Ethos
Acrisure prides itself in achieving greatness through its people. We are a flat structure organisation that see the person behind the position. It's up to you to shape your career but we provide you with every tool that we can to help you get there.
We believe teams and solutions are made stronger through different perspectives, which is why we're committed to a culture of equality, diversity and inclusion.
At Acrisure we are committed to developing our people as we believe that investing in our employees is critical not only for their individual success but the success of the organisation. Through The Acrisure Academy (our learning system) we offer a variety of tailored courses and learning programs to enhance your skills and foster a culture of innovation. Additionally, we also offer ongoing professional development resources, coaching, and mentoring … by growing our people, we grow our business!
