Inside Sales Consultant – Product Specialist
Location: Johnson Controls, Manchester
What you will do
As an Inside Sales Consultant – Product Specialist, you will sit in the Inside Sales Team and play a key role in driving business growth by managing customer relationships, supporting sales activities, and promoting Johnson Controls’ TFIS product portfolio. You will:
Handle inbound and outbound customer interactions via phone and email, ensuring timely responses and exceptional service.
Manage international shipping and customs documentation for product deliveries.
Prepare and follow up on quotes, identify cross-selling opportunities, and enable revenue growth.
Build and maintain strong relationships
Liaise with external customers and internal stakeholders at all levels, including senior leadership and provide updates as required.
Continuously develop your technical product knowledge to provide expert guidance and solutions.
How you will do it
You will succeed by combining strong organizational and communication skills with a customer-first mindset:
Use CRM systems and MS Office tools to manage sales pipelines, track opportunities, and maintain accurate records.
Collaborate with cross-functional teams to ensure smooth order processing and compliance with international shipping requirements.
Proactively chase quotes and identify opportunities to upsell or cross-sell products.
Deliver clear, professional communication across all levels of the business, ensuring alignment and customer satisfaction.
Stay informed on product updates and industry trends to position Johnson Controls as a trusted partner.
What we look for
Experience: Proven background in inside sales or customer service, ideally with exposure to international shipping and customs documentation.
Skills:
Highly organized with strong administrative capabilities.
Excellent communication skills, comfortable engaging with senior leaders and external customers.
Customer-focused with a proactive approach to problem-solving and business growth.
Technical: Proficiency in MS Office and CRM systems.
Mindset: Eager to learn, adaptable, and committed to developing product expertise.
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