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Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.
Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.
Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.
Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.
The Role
We are looking for an Internal IT Support Technician to join our team.
As the Internal IT Support Technician at Techary, you will work in a vibrant shared environment, helping Techary employees with their day-to-day issues and providing a range of support functions that in turn help deliver their highly reputable standard of customer service.
Communication should be one of your greatest strengths, and you should excel at being able to review a situation or project, take a fair and level-headed approach, and give input and assistance into producing the required business outcome. You should be a highly organised individual, with the ability to complete tasks with a high level of accuracy and agility and be committed to seeing every Helpdesk ticket through to its completion.
Working with the Technical Operations Lead, and wider support team, to ensure any issues are addressed and any training or documentation are identified and implemented. Respond to end user via email, phone, or MS Teams. Updating the ticketing system and always maintaining a strong customer focus.
Our customers are located all around the UK, and in some instances, across the world. Although you will be predominantly on the support desk, you will be expected to travel occasionally to customer premises, with travel expenses, overnight stays and subsistence allowances provided.
Duties & Responsibilities
- Demonstrate expertise as a skilled Service Support Technician
- Ensuring quality updates within tickets
- A strong understanding of correct prioritisation on tickets
- Documenting new fixes and ensuring customer knowledgebase is kept up to date
- Recognising where tickets require further escalation
- Testing and implementing change requests
- Always maintaining a strong customer focus
- Assisting with Technical Projects where required
- Provide feedback and recommendations to management on re-occurring issues
- Continuously improve knowledge and understanding across the various technologies
Essential Skills
Required:
- Windows Server 2022 / 2019 / 2016
- Endpoint Management (Microsoft Intune, JAMF Pro)
- ADDS, DHCP and DNS, TCP / IP
- Basic Network Understanding
- Microsoft 365 Setup, Configuration, Migration and Management
- Endpoint Security (Anti-virus, malware protection)
- Backup Technologies (Barracuda, Azure)
- Windows 11, Windows 10, MAC OS
- Group policy design, implementation, management
- VPN configurations and management
Willingness to learn:
- Azure
- VMWare
- Hardware repairs, break fix competent
- Endpoint Management (N-Able)
- E-mail Security
- InfoSec Principals
Benefits
At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.
Employee benefits include:
- Birthday as a free day holiday
- Pension scheme
- Social events run throughout the year
- Learning & Development courses paid (Microsoft, Cisco etc)
- Opportunity to work throughout the UK and internationally
- Gym membership or private healthcare offered after one year of service
- Free breakfast, snacks and drinks
- Lunch provided Friday
Job Type: Permanent
Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Full details of Techary’s Equal Opportunity Policy are available upon request.
Techary London, England Office
Martin House, 5 Martin Lane, Ground Floor, , , London, United Kingdom, EC4R 0DP
