Internal Communications Manager

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Internal Communications Manager

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.  

Contract: Fixed term contract 24 months

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £59,450 per annum

Location: London, Exchange Tower (hybrid)

Reporting to: Head of Internal Communications

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

We’re delivering ambitious improvements to build confidence in financial services, and bringing colleagues with us is essential. As our Internal Communications Manager, you’ll craft clear, timely and engaging communications aligned to our service-wide strategy and one organisation approach, connecting people to what matters most and strengthening understanding of our priorities.

What you’ll do:

You’ll shape how the organisation communicates with its people, ensuring messages are engaging, accessible and aligned to our values, vision and strategy. Working closely with the Head of Internal Communications and the wider Communications team, you’ll lead high-quality internal communications across multiple channels, including the intranet, newsletters, briefings, videos and organisation-wide events, while owning key organisational messaging and advising senior leaders on what will land with different audiences.

You’ll foster two-way dialogue, keep digital content accurate, consistent and on brand, and use data, feedback and organisational insight to continually improve impact. You’ll also line manage an Apprentice/Communications Coordinator, helping create a collaborative senior, inclusive and high-performing team. This is a high-visibility role with real influence, trusted to turn strategy into communication that builds clarity, confidence and engagement.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria:

• Communications experience: Demonstrable experience working in an internal communications role.
• Strategic communications planning: Proven experience of building and delivering strategic communications plans aligned to organisational objectives and measurable outcomes.
• Campaign delivery and evaluation: Evidence of designing, delivering and measuring the impact of internal communications campaigns using appropriate metrics.
• Strong editorial capability: Proven high-quality editorial skills, including drafting, editing and tailoring content for different audiences and channels.
• Multi-channel communications delivery: Demonstrable success delivering communications across a range of channels, applying best practice in audience engagement.

It would also be nice for you to have:

• Line management or mentoring experience: supporting the development of others.
• Experience coaching or advising senior stakeholders on internal communications approaches.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

• To apply, please upload a current CV, there is an option to also include a supporting statement (please keep this below 500 words)

Applications need to be submitted by 23:59 on 28th April 2026

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process; a call with a Talent Acquisition Adviser

We welcome internal applications, please note to be eligible, you must have successfully passed probation and have no live warnings or development plans in place

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.