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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
What is the role?
The Change Communication Manager will play a pivotal role within a programme that will deliver a new internal communication platform to 20,000+ colleagues across our global business.
This role is a 12-month fixed term contract, reporting to the Internal and Change Communication Director, and based within our Group Communications function.
You will be based in our Central London office, with the expectation of being onsite 2-3 days per week on average.
What will you be doing?
Communication planning: You will develop a communication plan that successfully launches the platform to all parts of our business and supports the programme’s change delivery strategy.
Communication delivery: You will activate the plan by writing/developing all launch materials to create awareness and excitement along with the important change communication content to help people understand and adopt the change. This will include developing content, writing emails, working with our video production specialists, and rolling up your sleeves to create tactical communication materials as needed.
Key stakeholders: You will work closely with the programme’s delivery team, which includes change and project management, your colleagues in Group Communications, the communication network within our local businesses, and senior leaders within our group services function.
Project management: You will own and manage a communication project plan that rolls-up into the wider programme plan and ensure timely delivery of launch and change communication activities.
Metrics and reporting: You will develop key performance indicators and set up appropriate mechanisms for tracking and reporting them.
Solution: You will be an expert/super-user of the new communication solution, showcasing its capabilities and benefits in the communication materials you create and how you deliver them.
What are we looking for?
5+ years of experience, with a focus on delivering communications within large and complex change programmes. Experience in financial services or insurance a plus.
Experience working in global, diverse, and fast-paced environments, with the ability to adapt and work within highly-matrixed structures.
A proven ability to manage a range of stakeholders, including senior leaders and international teams.
Experience using Microsoft 365 and Viva Engage tools.
Proficient in developing and monitoring SMART key performance indicators.
Excellent copywriting, attention to detail, and project management skills.
Creative and motivated to produce engaging and impactful content.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term)