Insurance Process Administrator

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. 

We’re looking for an Insurance Process Administrator to join our Insurance Team.  

As the Process Administrator you’ll be an integral part of our Insurance Team, offering support to the insurance sales teams by managing processes that ensure a smooth and reliable journey for our customers. 

The successful candidate will be responsible and accountable for ensuring business and customer processes are accurate and up to date. 

In this role, you’ll be: 

• Compiling and issuing insurance policy documentation to customers within agreed service timeframes. 

• Monitoring documentation accuracy and reporting discrepancies where identified. 

• Processing insurance policy cancellations and arranging customer refunds in line with company procedures. 

• Managing shared team inboxes, including the allocation and resolution of incoming email queries. 

• Supporting the digital renewal process by completing renewal checks and generating customer quotations. 

• Managing follow-ups on outstanding customer payments to support policy retention and minimise cancellations. 

• Producing daily case reports and allocating cases to team members. 

• Working towards individual and team performance targets while maintaining service quality standards 

About you 

This is an excellent opportunity for a pro-active individual to be part of a friendly and high performing team, you’ll also be:  

• Confident in working with various stakeholders   

• An effective communicator with good time management skills 

• Able to deliver on KPI’s in a fast paced environment   

• Someone who acts with the highest ethical standards due to the regulatory environment within the Insurance team 

• Able to work the basics of Microsoft office products, Word, Excel & PowerPoint 

• Laser focused on your attention to detail 

• Enthusiastic with a positive/can-do mindset 

Interview Process

• One way video interview to help us understand more about your motivations
• Final competency based interview with the hiring manager, via Teams

About Bionic Group 

Bionic has over 550 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.  

Enhance your health & wellbeing 🌱 

• Private healthcare cover 

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 

• Eyecare scheme 

Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 

• 1 paid family/religious day of leave per year - following successful probation period 

• 1 paid charity volunteering day per year 

• Option to buy/sell up to an additional 3 days leave per year 

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme  

• Life assurance 

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 

• Cycle to work scheme 

Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition  

• Long service awards