Insurance Platform – Education and Communication SME

Company Description

The Whitespace Platform is a modern and integrated trading system for the global (re)insurance markets. It enables brokers and underwriters to offer, negotiate, place and bind (re)insurance contracts with each other, in a truly digital form. In a world where digital data is talked about daily, we can make market ambitions a reality.

In March 2021, Verisk Specialty Business Solutions acquired a majority investment in Whitespace. The partnership with Verisk brings an increased set of opportunities for us as an organisation and for our customers. We are excited to fast forward the digital ambition that both Verisk and Whitespace customers desire, and this will see us achieve our seven-year ambition in three.

As part of Verisk, we have an unrivalled team of insurance industry experts around the world - we continue to use our own highly experienced and independent in-house team to deliver our products to our customers, and we benefit from access to data-driven insights across the Verisk network. We are firmly focused on the future to help you see a world of opportunities.

Job Description

Whitespace has more than 30 years’ experience providing carefully designed IT solutions and platforms to customers in the insurance and reinsurance markets. Whitespace was established in 1985 with an initial focus on Lloyd’s members’ agents. If you are or ever have been a member of Lloyd’s, the chances are your underwriting capacity is or was handled by one of our systems. We remain the pre-eminent supplier to Lloyd’s members’ agents today with our systems supporting more than £1bn of private capital.

Role Purpose:

The Platform Education and Communication SME is primarily responsible for the provision of an effective and scalable education solution for the Whitespace Platform, accessible to all users, through self-service SaaS in-Platform functionality and secondarily where necessary to supplement with delivery of in-person training.

Main Responsibilities:

Platform Self-Service Education

• Identify Platform education needs
• Provide business leadership and specification on the development and implementation of SaaS training content (videos, knowledge base, tool tips, guides etc), collaborating closely with the Technical Author.
• Maximise the Platform’s use of SheperdJS (a lightweight and customizable library that lets you create interactive tours for your web applications)
• Provide Insurance business context guidance and support to the Platform Technical Author
• To collaborate with Platform Support and Account Management teams on problem areas, frequently asked questions and form strategies to deliver answers and provide guidance in a suitable, accessible format.

Client Training:

• Prepare and maintain training materials including lesson plans and user guides.
• Deliver user training (both in-person and online) based on the objectives and requirements of the client.
• Provide advice and guidance to clients on training options based on wider team’s experience of training.
• Collaborate with Account Managers to determine best training path for customers and understand client nuances.
• Develop an effective feedback mechanism to aid with continuous improvement of training.
• Remain up to date on Platform functionality and releases.

Whitespace Training

• Deliver training sessions according to the recruitment timelines for new staff.
• Delivery of Platform Release showcases – demonstrating new features to Whitespace and VSBS
• Any other duties commensurate to the grade of the role.

Qualifications

Knowledge and Experience:

Essential

• Comprehensive knowledge of processing (re)insurance business in the Lloyd’s and London Market.
• Practical experience of designing and delivering SaaS In-App training formats
• Practical experience of designing and running user training courses, both face-to-face, hands-on and remotely.
• Advanced level of written English and understanding of English grammar
• Ability to listen and learn how to fully demonstrate the Whitespace Platform.
• Demonstrable experience with Microsoft Office software suite or equivalent.

Desirable

• Experience of recording and narrating training videos and using the relevant software editing tools.
• Soft skills training experience.
• Implemented innovative solutions for education and training in a software products business.
• Coaching for better performance.
• Product demonstrations.
• Business Analysis & Consultancy.
• Happy to work independently once comfortable with requirements.
• Prepared to travel to different locations in the UK (and sometimes abroad) with occasional stays away from home.
• Strong academic background.
• Project management skills: time management, internal stakeholder management, prioritisation, communication, diary management.

Additional Information

Additional information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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