Insurance Coordinator

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location:

This is a hybrid role based at our London Victoria office. The position requires attendance in the office three days per week, with flexibility around which days.

The Team:

The role reports into the Group Insurance Director and works closely with the Insurance Advisor, who was recently promoted from this very position. Their progression is a great example of the development opportunities available within the team and reflects our commitment to recognising talent and supporting career growth.

The role:

To support the Group Insurance Director in the effective delivery of insurance operations across the business, including claims coordination, risk improvement initiatives, process ownership, and stakeholder engagement. This role plays a key part in ensuring the smooth execution of insurance-related activities and driving continuous improvement in systems and reporting. It also offers valuable hands-on experience across a broad range of insurance functions and supports the pursuit of professional qualifications.

Salary: Competitive

Principle Accountabilities:

Insurance Claims Management

• Coordinate insurance claims across the group, ensuring timely and accurate resolution through effective engagement with internal stakeholders and external providers. Review Riskwise incident reports and coordinate goodwill gestures (e.g., fruit basket deliveries) for affected customers as appropriate.

Systems & Process Leadership

• Act as the insurance lead for Dynamics 365 (D365), collaborating with the Data & Technology team to identify and implement process improvements that enhance insurance operations.

Risk Management & Survey Coordination

• Manage the risk improvement process and fund, including monthly insurer meetings, application reviews, and the scheduling and oversight of Reinstatement Cost Assessments and insurance surveys. Ensure all required information is gathered and queries are resolved efficiently.

Reporting & Communication

• Produce biannual management information packs for site teams, providing insights into claims performance, risk data, and broader insurance matters.

Insurance Renewals & Data Oversight

• Support renewal processes by collecting internal data, preparing insurer submissions, and maintaining the sub-£3 million project tracker with quarterly declarations.

Financial Administration & Stakeholder Engagement

• Raise purchase orders and ensure prompt payment of insurer and supplier invoices across engineering , corporate, and financial lines policies. Attend monthly meetings with brokers, claims contacts, and insurer risk teams to drive alignment and progress on key initiatives.

Essential Criteria

• Proficient in Microsoft Office applications.

• Willingness to work towards professional insurance qualifications (e.g., CII).

• Strong interpersonal skills and ability to build effective working relationships.

• Excellent written and verbal communication skills.

• Proactive and organised with a logical approach to tasks.

• Ability to work under pressure and meet deadlines.

• Commitment to delivering results and contributing to team success.

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.