InstaMed - Contracting - Online Verification Team

Job Description
Are you ready to make a significant impact on the InstaMed Network?
As a Contracting Analyst within the InstaMed team, you will be responsible for ensuring the accuracy and integrity of data during the client onboarding process. You will master InstaMed's standard operating procedures to effectively process enrollments and address any concerns. Your role will involve collaborating with team members and communicating effectively to enhance the customer experience.
Job Responsibilities:

• Master departmental procedures and analyze information to determine appropriate actions while ensuring compliance.
• Conduct due diligence and enforce KYC policies to prevent misrouting of funds.
• Research and verify customer information to facilitate resolution.
• Identify potential fraudulent accounts using investigative skills.
• Manage multiple work queues and prioritize tasks to enhance customer experience.
• Maintain professionalism while addressing customer inquiries.
• Guide customers through requests and provide effective solutions.
• Communicate relevant information to customers and team members.
• Document progress and next steps for internal transparency.
• Perform any other duties applicable to the position.

Required Qualifications, Capabilities, and Skills:

• Strong attention to detail, organizational, and time management skills.
• Effective and professional communication skills.
• Resourceful analytic thinking and sound judgment.

Preferred Qualifications, Capabilities, and Skills:

• Customer-facing experience.
• Experience with Salesforce or knowledge of the healthcare and/or financial industry.
• Proficiency with Microsoft Office and ability to learn new software/programs easily.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.