dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Summary
We are seeking an Insights Client Success Executive to join our Client Development team. This is a strategic, client-facing role ideal for someone with solid consultative insight experience and a passion for building long-term, trusted relationships.
You will work closely with CPG clients to embed customer insights into their decision-making, proactively identifying opportunities to deliver commercial impact. Your ability to translate data into compelling narratives and lead strategic conversations will be key to driving collaboration between suppliers and retailers.
Responsibilities
- Build and maintain strong, strategic relationships with assigned CPG clients, acting as a trusted advisor and primary partner for insight-led collaboration.
- Lead the delivery of client account plans through consultative presentations, strategic insight briefs, and value measurement frameworks.
- Translate complex data into clear, actionable insights that influence client strategy and drive measurable outcomes.
- Coordinate cross-functional teams across dunnhumby, retailer, and client stakeholders to ensure seamless delivery of high-quality solutions.
- Proactively identify upselling and cross-selling opportunities, supporting commercial growth through insight-driven engagement.
- Contribute to thought leadership and best practice development through case studies, content creation, and active participation in the Shopper Insights community.
- Deliver training and enablement sessions to ensure clients are confident and effective in using dunnhumby’s tools and solutions.
- Take ownership of your personal development, continuously growing your consultative and analytical capabilities while upholding our values and Code of Business Conduct.
Qualifications
- Proven experience in strategic client relationship management, ideally within the CPG or retail sector.
- Strong consultative skills with a track record of delivering insight-led solutions and influencing senior stakeholders.
- Excellent analytical thinking and storytelling ability, with a focus on commercial impact.
- Skilled in managing multi-market or complex projects involving cross-functional collaboration.
- Proficiency in analytical tools and software relevant to insights and data analysis.
- Comfortable leading client conversations and presenting to senior audiences.
- Committed to continuous personal development and professional excellence.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Top Skills
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
