Provide commercial and technical support by analyzing customer inquiries, developing proposals, managing orders accurately, collaborating with field sales and product teams, and nurturing customer relationships.
We have an exciting new opening for an Inside Sales Engineer to join our successful team in Stockport. The primary function of the role is to assist customers by identifying the best solution for their application, offers and sells complete product solutions; provides commercial and technical support to customers; always aims to provide the highest standards of customer service, works with peers including, Outside Sales, Service Engineers, Product Managers, and Regional Business Director.
In This Role, Your Responsibilities Will Be:
- Customer Inquiry Analysis & Proposal Development: Carefully analyze customer inquiries to understand their specific needs. Develop precise and thoughtful proposals that align with those requirements, ensuring a high level of customer satisfaction.
- Strategic Collaboration: Work closely with Field Sales and Account Management to streamline sales strategies and customer engagements. Your role in these partnerships will be crucial for delivering cohesive and effective solutions.
- Order Accuracy & Management: Focus on the meticulous management of proposals and orders, ensuring every detail is correct and every process is followed to maintain the integrity and reliability of our sales operations.
- Relationship Support: Support the development of customer relationships through thoughtful communication and reliable follow-ups. Your contributions will help build a foundation of trust and respect with our clients.
Who You Are:
- You keep in touch with customers. You build the customer relationships. You prepare content for communication that is impactful. You create a plan and outline for various audiences. You make new connections and build relationships in other areas and teams. You consult diverse resources and ask more questions. You use more problem-solving tools.
For This Role, You Will Need:
- CRM & Order Management Systems: Comfort with CRM systems like Oracle, or an openness to learning them, is important for efficiently managing customer information and orders.
- Product Knowledge: The willingness and technical interest to learn about our product offerings is required. We provide comprehensive training and resources to ensure you can confidently guide our customers.
- Clear Technical Communication: The ability to convey technical information in a clear, concise manner is key from the start. You'll need to balance technical accuracy with simplicity to ensure our solutions are both effective and understandable.
- Customer-Centric Approach: Prioritize the needs and experiences of our customers in your work, aiming to provide solutions that meet their specific requirements with care and precision.
- Attention to Detail: Emphasize accuracy and thoroughness in managing proposals and orders, ensuring that every piece of information is correct, and every process step is followed.
- Team Integration: Value the strength of teamwork, contributing your ideas and efforts in a way that complements and enhances our collective goals.
- Commitment to Learning: Maintain a commitment to personal growth and professional development, especially in understanding our products and systems, to continually improve your contributions to the team.
Preferred Qualifications That Set You Apart:
- Experience of working in an Inside Sales role, selling technical products.
Our Culture & Commitment to You:
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
- We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.
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