Infrastructure Services Specialist

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Infrastructure Services Specialist

Location: Cambridge / London

Employment Type: Full-time (Hybrid)

The Job

As an Infrastructure Services Specialist, you will play a key role in supporting the delivery of infrastructure and operations services.

With a strong technical understanding across infrastructure technologies and an understanding of governance and service management frameworks, you will act as a vital link between technical teams, stakeholders, and leadership. This is a technical hands-off role but is pivotal to ensure reliable, secure, and efficient IT Infrastructure services.

Key Responsibilities

• Work with Infrastructure & Operations (I&O) teams to develop and maintain the I&O roadmap.
• Assist with the planning and resourcing of I&O projects and engagements across the I&O teams.
• Engage with IT Customer Engagement, Internal Customers and the PMO to understand business demands, converting them to technical requirements and consult the I&O teams appropriately.
• Manage the change requests and service requests from the IT Customer Engagement teams and ensure that they are processed and implemented in a timely and efficient manner.
• Communicate with the IT Customer Engagement team regularly and proactively to understand their requirements, expectations, and feedback.
• Assist with the budgeting process and operational tracking across the I&O teams.
• Chair the Technical Steering Committee (TSC), operating a technical, pre-Change Advisory Board (CAB) review meeting.
• Coordinate the development of I&O service documentation and records, for example, strategies, service catalogues, service level agreements, service reports, and service logs.
• Coordinate governance activities across the I&O teams working with IT GRC, for example, internal/external audits and risk management.
• Assist in the development, monitoring and maintenance of service level agreements (SLAs) and key performance indicators (KPIs) for I&O services; report on the service performance to the I&O team and IT Office.
• Assist with the identification and coordination for resolving service issues or incidents, escalating to the Infrastructure Leadership team as needed.

Essential Requirements

• Higher education in Information Technology, Engineering, or related field.
• At least 7 years of experience in IT infrastructure service engagement, delivery, management, engineering or solution design.
• Strong understanding in IT infrastructure technologies - network, servers, storage, backup, security, and cloud services.
• Experience and/or understanding of infrastructure operations, monitoring, and performance management tools
• Knowledge of IT governance, risk, and compliance (GRC) principles within IT operations.
• Proficiency in KPI and metrics reporting for service performance.
• Familiarity with resource and capacity planning in IT Infrastructure environments
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve service issues and incidents.
• Strong project management and organizational skills, with the ability to manage multiple tasks and priorities.
• Familiarity with service management and project management frameworks such as ITIL, Prince2, PMP.
• Higher education in Information Technology, Engineering, or related field.

UK Benefits include:  

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.