Infrastructure Engineer

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

• Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
• Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
• Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
• Care about sustainability? We want to be better for our people, environment and society.
• Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

Infrastructure Services are a key component to all systems within Shawbrook. They are responsible for all underlying Servers, Storage and Cloud technologies. The team is made up of Engineers, Senior Engineers and a team lead, working closely with all areas of the business and technology delivery teams. 

As an Infrastructure Engineer you would be required to complete tasks around BAU and projects, work with the team on various technologies and provide documentation and training for transitioning a project into BAU. 

Responsibilities:

• Working within the IT Team to deliver various Infrastructure projects
• Liaising with various project teams/business users
• Implementation of new technology platforms using Microsoft Technologies
• Effective and proactive communication with the business and IT Teams
• Ensure training and supporting documentation is in place for handover to Service Operations
• Required to work out of hours as and when a project requires (not on a regular basis)

• Previous Wintel engineering roles
• Cloud (Azure and/or AWS) (desirable) 
• Excellent documentation skills
• Working within demanding and diverse user base
• Industry and regulatory awareness for banking environments (Desirable)
• Good understanding of Microsoft technologies
• VMWare
• SQL Server 2016+ including high availability (Not a DBA)
• Active Directory/ DNS/DHCP/AzureAD
• Powershell
• Windows Server
• Veeam
• Strong Communications skills at all levels
• O365 Suite
• Exchange Server
• Vmware Horizon
• Mimecast
• HPE Storage
• Zerto

• Adaptable & Flexible
• Excellent verbal and written communication skills
• Ability to work as part of a team
• Prioritisation skills to ensure planned, routine and responsive work are completed within deadlines.
• Enthusiastic “can do” attitude
• Accuracy & Attention to detail
• Professional, well presented
• Establishes effective working relationships at all levels
• Customer focused approach
• Good awareness of own strengths, weaknesses, and future aspirations
• Problem solving skills
• Self-starter

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done