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Infrastructure Engineer
Ready to take your tech career to the next level? Join a forward-thinking team that’s driving enterprise technology. You’ll play a key role in delivering innovative solutions that make a real impact.
We’re looking for tech experts with hands-on expertise in Microsoft Active Directory, Exchange Server, Microsoft 365 collaboration tools, and advanced email routing and configuration.
If you’re energised by innovation and thrive in a dynamic environment, we’d love to hear from you!
Contract: Permanent
Salary: Circa £58,000 (Dependant on experience)
Working hours: 35 hours per week is full time.
Reporting to: Infrastructure Collaboration and Identity Manager
Location: London, Docklands - Our permanent hybrid policy sees us all working at least four days across a fortnight in the office
Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. join here
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.
The purpose of the role
Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
Our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business.
What you’ll do
You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements.
Take ownership of technical development and ensure SLAs for day-to-day support are met.
Continuously updating your advanced technical knowledge.
A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
Well organised with strong attention to detail – you’ll be writing and maintaining design, installation and configuration documentation.
Experience working in a technical team in an enterprise environment. where you’ve been resolving technical problems, delivering upgrades and continuous improvements.
Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support, including processing architectural changes.
Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.
Evidenced technical depth across the following:
Microsoft Active Directory
Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration)
Microsoft 365 collaboration technologies
EntraID and EntraConnect
MS Teams
Outlook
Email systems routing
Email systems routing and configuration (DKIM, SPF, DMARC etc)
Why you'll love working with us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Flexibility: Work your way — hybrid or in-office
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s make this easy - Apply in a few minutes
Apply with your up to date CV, ensuring you are highlighting where your experience fits the minimum criteria.
Applications need to be submitted by Midnight on Monday 29th, December 2025
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and please apply now
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process
The Financial Ombudsman is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications
To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.
We wish you the best of luck with your application
Top Skills
Financial Ombudsman Service London, England Office
Exchange Tower, , London, United Kingdom, E14 9SR,
