Index Client Success Specialist

Let’s be #BrilliantTogether

ISS STOXX is hiring! We seek a passionate experienced individual in the financial services industry to support our business development efforts across EMEA markets for our suite of STOXX and DAX index solutions.

The Index Client Success Specialist is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients. The Index Client Success Specialist will oversee various aspects of the post-sales process, including onboarding, training, client service, and ongoing engagement. The ultimate goal is to cultivate and nurture client relationships, thereby maximizing the renewal of existing client revenue and enabling future growth.

If you are looking for a company that is committed to your growth, then ISS STOXX might be the best move for you.

Your role in helping us shape the future:

As an Index Client Success Specialist your primary focus will be on efficiently and professionally manage a subset of our strategic accounts and make sure they get the most out of our solutions. Additionally, you will be expected to have a thorough understanding of index products, methodologies, and calculation processes.

This role is highly visible within the organization as you will need to work with different teams to achieve this and deliver the best possible client experience.

You will have the opportunity to develop deep client relationships by participating in prospecting calls, onboarding clients and proactively follow-ups on their questions and product interests.

Our ideal candidate for this role is:

• Someone who has worked in the financial services industry for 5+ years. Preferably with Institutional Investors.

• A service-oriented individual with a strong sense of ownership of client issues and an interest in building long-lasting relationships.

• Able to build and maintain relationships amongst existing clients

• Proactive and has a positive attitude with a "whatever it takes" approach to increase client satisfaction.

• Professional and courteous when communicating.

• Eager to learn, develop and execute in a changing corporate environment.

• Easy to adapt to changes with a mindset of questioning the status quo, proposing and following up on potential process improvements.

• Someone with strong organizational skills and the ability to handle multiple projects under tight, short-term deadlines as well as to adjust to multiple demands and shifting priorities.

• Someone who can work efficiently with diverse cultures on a global team.

• A curious individual with a strong interest in the financial markets and index industry.

• Fluent in English.

• Fluency in German and/or French is highly desirable.

• A degree in Finance, Economics or Mathematics is highly desirable.

#LI-RH1 #STOXX #MIDSENIOR

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.