Incident and Problem Manager

Job Posting End Date: April 21

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

13 Incident and Problem Manager
Hybrid –Basingstoke or Dorking 2-3 days a week minimum

What will you bring?

Unum UK are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. 

We are seeking an Incident and Problem Manager to lead and transform our incident and problem management function. In this role, you will be responsible for ensuring adherence to ITIL best practices, as well as company-specific policies and procedures, driving continuous improvement within the IT service management framework. The successful candidate will have strong experience in leading Incident and Problem Management and be ITIL qualified to at least Foundation. Excellent customer-facing skills are essential along with a passion for service delivery as you will play a crucial role in maintaining service excellence. 

You will be instrumental in minimising the impact of IT disruptions on business operations by ensuring the swift resolution of incidents and proactively addressing underlying issues to prevent recurrence. 

You will oversee the investigation and resolution of incidents, ensuring services are restored as quickly as possible to reduce downtime. As the primary point of contact for incident-related communications, you will keep stakeholders informed and escalate incidents to the relevant technical teams when necessary. Leading post-incident reviews, you will analyse root causes, assess impact, and implement preventative measures while maintaining thorough documentation for knowledge sharing.

You will also be part of a great team in a great company!

In this role you can expect: 

•    Generous Bonus
•    Private Medical Insurance
•    DC pension scheme 
•    Life, medical and income Insurance 
•    Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 
•    27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) 
•    Salary sacrifice electric car scheme with free on-site electric chargers. 
 
 
We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities. 
 
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

Company:

Unum UK