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Job Title: Implementations Consultant
Location: London - Hybrid
WHY YOU’LL LOVE SALESLOFT:
Lead with humility and respect, Earn Customer trust, Put team over self, Redefine what’s possible, Deliver big results
These are the values that define who we are and have empowered our staggering growth to become a leader in the 2024 Forrester Wave for Revenue Orchestration.
Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.
Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our Organizational Health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ featured by The New York Times as a start-up on a path to a $1B valuation, and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.
We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!
THE OPPORTUNITY:
Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation’s elite talent.
At Salesloft, our Implementations is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Consulting Services team whose primary goal is to successfully on-board each customer, establishing a solid foundation for their future success.
In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to develop along a great career path in Consulting Services.
WHAT WE ARE LOOKING FOR:
We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our Consulting services organization while ensuring the highest quality onboarding experience for our customers.
On a day-to-day basis, you will be responsible for establishing the solid foundation that drives customers’ future successes. You will play a critical role in the success of the Consulting Services team. Providing process recommendations, Salesloft configurations, CRM recommendations, technical expertise, sales strategy, sales enablement and training, product adoption and proactive communication - all with one goal in mind: ensuring successful business outcomes for our customers.
Expectations for this role are to take on challenges and soak up as much as possible. A successful Implementations Consultant is constantly learning and building technical skills and acumen, Sales/Marketing/Revenue Operations and Business experience, and hard and soft consulting skills.
THE TEAM:
Salesloft’s Consulting Services team is composed of both seasoned and up-and-coming consultants who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us. They are also the epitome of our core values. Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
THE SKILL SET:
- Previous experience in a sales, SaaS, or similar Sales Engagement company
- 1+ years of experience in project management, implementation, consulting, sales engagement, and/or training/enablement
- Experience using Salesforce and/or Microsoft Dynamics
- Experience in a billable/time tracking environment preferred
- Exceptional levels of customer empathy, managing expectations to consistently deliver high customer satisfaction, build strong customer relationships
- Excellent verbal and written communication skills
- Ability to manage a book of business and support client needs and expectations
- Be able to build strong relationships with your customers while partnering closely with Support, Customer Success, Sales, and Product departments.
- Disciplined, flexible, and autonomous work habits; we don't micromanage
- Bachelor’s degree preferred
WITHIN ONE MONTH, YOU'LL:
- Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
- Begin 1:1’s with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
- Understand the implementation methodology for our packaged onboarding offerings
- Begin shadowing of calls/meetings with more tenured team members to see our methodology in action via our Onboarding Program
WITHIN THREE MONTHS, YOU'LL:
- Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product after completing your Onboarding Program
- Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
- Start taking ownership of your own new customer projects onboarding experience, from start to finish
- Assist in projects for Salesloft customers centered around strategic consulting and helping customers achieve wild success
WITHIN SIX MONTHS, YOU'LL:
- There will be a ramp where you build upon your existing Salesloft/Consulting foundation, beginning with being shadowed on larger onboarding engagements, and growing to assessment and strategic consulting based engagements
- Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
- Participate in the interview, selection, hiring and on-boarding of new team members.
- You will begin your Skill Development program with your manager to focus on professional development around the core competencies of the role
WITHIN TWELVE MONTHS, YOU'LL:
- Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
- Continue to focus on your OKRs and your Skill Development
- Assist, polish, refine and create new tools for Salesloft Consulting to offer and deliver to customers in order for them to achieve wild success
- Hit your KPIs on a consistent basis including CSAT and utilization
IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!
WHY SHOULD YOU WORK AT SALESLOFT:
You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will work with an amazing team you can learn from and teach
- You will experience joining a high-growth/high-traction organization
- You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
- We have a vibrant, open office that utilizes modern technology
- We provide a flexible working option of office, flex, or work from home to accommodate whatever you need
- You will grow more here than you would anywhere else, that is a promise
Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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