As an Implementation Administrator, you will be responsible for ensuring the smooth implementation of our Connected Care products by providing administrative support to our customers and Implementations team throughout the customer on-boarding process. Bringing great communication and organisation skills, you will work collaboratively with others in the team to provide the best experience for our customers.
This role is for a fixed term period of 6 months.
What you'll do:
- Support the Implementations team with administrative tasks such as sending booking confirmations and setting up customer training invites
- Ensure a high level of accuracy on order handovers to ensure that they are in a 'ready to book' status
- Set up new customer orders on relevant systems
- Monitor the team email inbox and respond to queries and escalate where needed
What you'll bring:
- Great customer service and communication skills
- Excellent organisation and ability to manage and prioritise your own workload
- Previous administration and customer service experience
- Experience of using CRM systems and scheduling tools would be highly advantageous
What we offer:
- We are officially a great place to work! Person Centred Software Great Place to Work UK | The global authority on workplace culture.
- Starting salary of up to £23,500
- Bonus scheme
- Hybrid working opportunities- 3 days a week in our modern Guildford office
- 25 days holiday
- Net zero pension scheme
- Regular company meetings
- Additional perks such as Cycle to Work Scheme, Staff discounts portal and Employee Assistance Programme
What We Do
Person Centred Software provides a Connected Care Platform with a range of digital care software solutions for various service types, including residential care, nursing homes, learning disabilities, supported/retirement living, domiciliary care, mental health support and pharmacies. It is the market leader in its sector, with over 6,000 care homes using its software. Person Centred Software offers a Connected Care Platform, which provides a suite of integrated solutions that cover the entire ecosystem of care management within social care. Within the Connected Care Platform, you can use one solution on its own or multiple that connect, all through a single device. Each area focuses on a particular part of the care ecosystem and, when used together, provides a complete solution to improving outcomes for residents, improving the lives of care workers, and improving the overall efficiency, effectiveness, and compliance of a care setting. Its solutions cover Care Planning, Medication Management, Wellbeing & Activities, Care Home Operations, plus more! Person Centred Software's seamless integration philosophy also extends to solutions offered by our valued partners, which provide greater flexibility and the opportunity to connect all aspects of your care management. You're in safe hands with Person Centred Software. Its digital social care record system, mCare, is assured by NHS England; the PRSB accredits the organisation as a quality partner, and Person Centred Software is also certified with Cyber Essentials Plus, a secure solution to keeping your data safe, with infrastructure that exceeds GDPR's requirements. Every day, Person Centred Software’s icon-driven app creates more than 9 million care notes; 94% of CQC inspected homes using mCare are rated as good or outstanding.
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