Wherever you find ambitious companies investing in their people, you’ll find Learning Pool
Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.
So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.
About the role
Customers look to us to be the “Experts” in implementing their learning products. They want us to understand them, consult with them, give them the confidence in the products they have bought, and make them successful.
The Implementation Specialist is all about being the Expert. Your role is responsible for implementing our products and services to extraordinarily high standards to ensure a great experience for our customers.
You will work within the Professional Services team to deliver provisioning, configurations, testing, enablement and consulting for our customers during their onboarding and other projects. You will be responsible for working across multiple customer projects at any given time, working closely with project managers to deliver on budget and on time. The nature of these projects will require you to work cross-functionally and across all of our product set.
This role is critical in ensuring success in the early stages of a customer’s lifecycle with a product or service where we know that their first 60 days have a huge impact on them working with us in the future. You will put customers at the heart of what we do with outstanding customer service levels and strong operational performance in getting tasks completed in a timely manner.
What you will be doing
Roles and responsibilities include:
- Deliver provisioning, configurations, testing, enablement and consulting for our customers during their onboarding and other projects
- Provide a great customer experience through working with customers on their projects to deliver success
- Work across a portfolio of projects, products, and customers with multiple projects in-flight at any one time.
- Estimating, time recording, and completing tasks as per the project plan.
- Deliver provisioning, consultancy, testing, enablement and configuration for customers in a project.
- Support projects as the “implementation expert” in a project team ensuring that all of the project team benefit from your knowledge to guarantee customer success in a project.
- Empower customers to achieve the highest standards of success with their products.
- Work as part of a project team, taking accountability for delivering your responsibilities alongside supporting project success, including risk identification, change control, timekeeping, and support of the project team.
Who we are looking for
The successful candidate will demonstrate:
- Industry experience: You will have previous experience working with SaaS products.
- Proven track record: Experience working alongside customers in an implementation, training or enablement role. This will include providing customers with outstanding customer service in implementations and service projects.
- Customer relationship management: The candidate must be capable of confidently understanding customer requirements, providing support to customers with various needs, and effectively collaborating with them to demonstrate best practices and implement solutions.
- Passion for Technology: You will be highly motivated and capable of developing a deep understanding of all our products
- Delivering with others: You will be an excellent team player, capable of working across a large and disparate business to achieve their goals
- Communication: You will be highly articulate and able to communicate with a range of audiences including team members, customers, technical colleagues and stakeholders
Working at Learning Pool
The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.
Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.
Closing date for receipt of applications is 5pm UK time on 23rd January 2026.
