The Implementation & QA Specialist ensures software release quality through testing, leads technical onboarding of clients, configures API integrations, manages client accounts, and creates knowledge guides.
About the Role As our Implementation & QA Specialist, you will occupy a critical space between our development team and our customers. Your mission is two-fold: ensuring every new software release is bulletproof through rigorous testing, and leading the technical journey for our new clients as they integrate with our ecosystem.
You are the final "sanity check" before code goes live and the technical lead who ensures a customer's first experience with our systems is seamless.
What You’ll Do
- Guard the Product Quality: Execute manual and regression test plans for all new features and bug fixes. You will hunt for bugs, document them in Jira, and advocate for the end-user to ensure our tools remain intuitive.
- Lead Technical Onboarding: Take ownership of the "Go-Live" process for new clients. This involves configuring API integrations with major e-commerce platforms (Shopify, Magento, WooCommerce) and mapping data to our internal WMS.
- Systems Architecture & Mapping: Configure how orders, SKUs, and inventory levels sync across platforms, performing end-to-end testing to ensure 100% data integrity before the first shipment.
- Environment Management: Set up and manage client accounts within the WMS and customer portals, troubleshooting access and permissions issues as they arise.
- Platform Administration: Act as the internal lead for our tech stack, managing and configuring platforms such as HubSpot, HappyFox, and other core business systems.
- Create the Knowledge Base: Develop and maintain technical "How-To" guides that empower our customers to navigate our portals and integrations with confidence.
Requirements
The Technical Prerequisites
- QA & Testing Experience: Proven experience in functional and regression testing, with the ability to write clear, reproducible bug reports in Jira.
- E-commerce & API Fluency: Familiarity with the backend of platforms like Shopify, Magento, or WooCommerce, and a basic understanding of how APIs/Plugins sync data.
- Data Logic: Strong analytical skills with an understanding of data mapping (e.g., how a "product weight" field in one system translates to our WMS).
- Platform Proficiency: Experience administering CRM or Support tools (e.g., HubSpot, HappyFox, or Zendesk).
Core Competencies
- The "Eye for Detail": You are the person who notices the one small edge case that everyone else missed.
- Client-Facing Confidence: You can explain technical concepts to a customer in a way that is helpful and easy to understand.
- Problem-Solving Mindset: You enjoy the "puzzle" of an integration and won't stop until the data flows perfectly.
- User Advocacy: You are passionate about the user experience and aren't afraid to push back if a feature isn't "fit for purpose."
Zendbox London, England Office
London, United Kingdom
Similar Jobs
3 Hours Ago
Fintech • Financial Services
The Lead Financial Crimes Officer will manage financial crime risks by evaluating policies, conducting risk assessments, and implementing prevention strategies, while also coordinating with teams and handling complex cases.
Top Skills:
Data AnalysisFinancial Crimes Strategies And ModelsRisk Assessment
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
As a Senior Associate, you will implement Oracle HCM solutions, analyze problems, mentor junior staff, manage client relationships, and ensure quality deliverables.
Top Skills:
Cc&BEbsHyperionOracle FusionOracle HcmPeoplesoftSiebel
Fintech • Information Technology • Financial Services
Design, build, and operate enterprise-grade, cloud-native data platforms and pipelines for Preqin's Company Intelligence. Provide technical architecture, end-to-end delivery, data governance, observability, and reliability while leading and mentoring a small team and partnering with product and analytics to deliver measurable business value.
Top Skills:
Apache AirflowAWSAzureCi/CdDbtGitKubernetesPythonSnowflakeSQLTerraform
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
