Implementation Manager

Implementation Manager

Do you want to work as an Implementation Manager delivering customer focused solutions for FinTech banks?

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the Implementation Manager role

The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.

The Implementation Manager will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.

What you will be doing as an Implementation Manager

• Building and managing relationships with all parties involved in implementation delivery
• Managing and delivering a portfolio of client projects and programmes
• Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved
• Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them
• Providing guidance to clients and third parties on integration with us
• Configuring our platform in both test and production environments
• Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues
• Providing a smooth and effective hand over to the Operations and Account Management functions post implementation
• Creating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependencies
• Scheduling regular progress calls with clients and third parties
• Advising on impact of potential challenges and delays as well as offering workarounds
• Ensuring all documentation is produced is of a high quality
• Identifying and managing risks and issues, and delivering owned tasks and actions
• Liaising with product and technical teams, raising JIRA tickets as necessary
• Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions
• Ensuring internal reporting systems are kept up to date
• Contributing to and delivering own internal continual improvement initiatives
• Maintaining internal documentation
• Acting as first line technical support and troubleshooting where issues are found
• Building deeper knowledge of the industry, business product and system capabilities

What you will bring to the Implementation Manager position

• Proven experience working in an Implementation role in the payments/card industry
• Knowledge and experience with card schemes
• Good awareness of current trends within the market and industry
• Proven project management skills
• API experience
• Experience with JIRA and Salesforce – Desirable
• Strong communication skills with internal and external stakeholders
• Client facing and experience working with third-parties
• The ability to deliver multiple projects in parallel