As an Implementation Consultant within TeamMate, you will:
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Conducting business analysis and information gathering sessions to understand the customer's requirements.
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Working with the customer’s implementation team to configure TeamMate software, ensuring it is aligned with the customers' business process and meets their requirements.
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Training the customers’ end-users on software functionality prior to go-live.
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Providing ad-hoc customer support.
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Working as the key interface between development, product management teams and customers.
Senior Professional Services Consultant Key Skills:
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Experience implementing a B2B configurable software is preferred.
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Internal Audit experience would be desirable
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Ability to work autonomously and independently.
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Strong customer service skills, a good listener, ability to effectively manage customer expectations, comfortable engaging with customers both virtually and face to face.
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Tenacious individual who enjoys working with people from different backgrounds and nationalities.
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Excellent organisational and communication skills, both written and verbal.
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Willing to travel when customers prefer onsite delivery of services.
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Flexibility in terms of accommodating customer engagements which may change at the last minute.
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Outstanding presentation skills demonstrating flair and enthusiasm.
Wolters Kluwer Kingston upon Thames, England Office
145 London Road, , England , Kingston upon Thames, United Kingdom, KT2 6
