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Manage and oversee daily Branch and Cafe operations, ensuring compliance with policies and controls while developing a high-performing team.
Hybrid Control Process Manager (Sr. Associate)
We are seeking a highly motivated and experienced operations professional with exceptional leadership, organizational, and communication skills. A successful Controls Manager supporting Branch and Cafe Operations is adaptable, applies integrated thinking, and is able to thrive in a fast-paced environment.
As the leader for the Controls Team, you will be responsible for creating, maintaining and implementing Well Managed Controls Framework. You will be expected to leverage established Capital One practices while employing innovative thinking to build and enhance the operational environment and ensure compliance with all standards.
You will be leading and overseeing a team of associates that perform control execution activities associated with Branch & Cafe Operations processes. You will partner with the appropriate teams to investigate, resolve and report on control activities/results in a well managed and timely manner.
You will also be responsible for expanding our operational capabilities, strengthening existing processes, and partnering with key stakeholders to drive initiatives. You will coach and develop your team, and build advocates for providing exceptional service and meeting business objectives.
Tasks & Key Responsibilities includes:
Location: Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually
Basic Qualifications:
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Process Manager
Plano, TX: $80,800 - $92,200 for Sr. Process Manager
Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
We are seeking a highly motivated and experienced operations professional with exceptional leadership, organizational, and communication skills. A successful Controls Manager supporting Branch and Cafe Operations is adaptable, applies integrated thinking, and is able to thrive in a fast-paced environment.
As the leader for the Controls Team, you will be responsible for creating, maintaining and implementing Well Managed Controls Framework. You will be expected to leverage established Capital One practices while employing innovative thinking to build and enhance the operational environment and ensure compliance with all standards.
You will be leading and overseeing a team of associates that perform control execution activities associated with Branch & Cafe Operations processes. You will partner with the appropriate teams to investigate, resolve and report on control activities/results in a well managed and timely manner.
You will also be responsible for expanding our operational capabilities, strengthening existing processes, and partnering with key stakeholders to drive initiatives. You will coach and develop your team, and build advocates for providing exceptional service and meeting business objectives.
Tasks & Key Responsibilities includes:
- Direct and oversee all daily branch and cafe operations control activities, ensuring adherence to operational procedures and controls are executed as intended and meets Enterprise Control Standards.
- Lead, coach, and develop a high-performing team of associates. Foster an inclusive culture that enables the team to elevate each other and achieve performance targets
- Effectively document and track team performance, ensuring timely escalation of impediments.
- Implement and maintain processes that ensure compliance with company policies, security protocols, and regulatory requirements.
- Actively identify operational gaps and lead actions needed to develop and implement preventative measures that mitigate operational and reputational risk.
- Work with key stakeholders to create consistent, repeatable, timely reporting of operational status, key performance indicators (KPIs), and compliance results.
- Build productive relationships with partners within STRIVE, Risk, and partner teams that intertwine and or overlap with Branch & Cafe Operations to support and enhance branch and cafe initiatives.
Location: Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually
Basic Qualifications:
- High School diploma, GED, or equivalent certification
- At least 2 years of people management experience
- At least 1 year of experience in Process Management or Project Management
- At least 1 year of Google Suite experience
Preferred Qualifications:
- Bachelor's Degree or military experience
- At least 2 years experience in Process or Project Management
- BPM, Lean or Six Sigma Certified
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Process Manager
Plano, TX: $80,800 - $92,200 for Sr. Process Manager
Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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